Renaissance Phuket Resort & Spa

Everything was very good ! Nice hotel nice people. Really good service. I recommend

The most loveliest staff, so kind and helpful. Amazing facilities, and amazing food. We will definitely come back!

We arrived late. there were two gentlemen who greeted us with warmth and affection. (Perhaps one of them is the manager since he wears different shirt from others.) They are handsome,polite and speak fluent English. What surprised me was that they could feel the difference from Mandarin , Japanese, and Shanghainese. (Our little daughter speaks Shanghainese and Japanese because her father worked at Tokyo.) That means staffs in this hotel are very smart. Also, everyone will say hello to you with smile and be ready to help you at any time. And during our stay, my daughter was bitten by the mosquito, and was hurt. They sent a pro nursing staff to our room to treat the wound. We felt very comfortable in this hotel and got great experiences. Besides, we would like to say sorry that because of our carelessness that we put the tips near the TV casually on 28th April , the staff who was on duty that day didn’t take her tips. But she still cleaned our room perfectly. Back to the hotel, the room is clean and big, everything we need can be found easily. There are two swimming pools. One for adults, which shares a fabulous view of the sea. The other one is for children. Our daughter enjoyed it so much. The hotel has free shuttle bus to the center and free bicycles. But we chose to eat at the hotel. They’ve got 3 restaurants and one coffee shop. Pizza,Pasta or local Thai food can all be tasted here. That’s enough for us. We’ll definitely choose this hotel again next time we come to Phuket and will definitely recommend to our friends.

I would like to express my appreciation on the hotel staff, Num and Job. Their support has meant a lot to us during our stay. Num is a sincere and caring person who gave us a great surprise for my husband’s birthday. Thank you so much for his kind arrangement. He has been a true blessing for the birthday wishes. Job is a personal trainer in the fitness centre. He taught us how to become fit and did the cardio exercises with us. It was fun! The fitness centre is spacious and clean. We have a great time when we were doing exercises there. Job’s generosity is greatly appreciated. Thank you for his time and support during our stay.

Staff is good, friendly Problem is its distance from downtoen

Sorry to comment on car rental here. I just found out I was debited TB5000.00 by Prime Car rental on 14 May, 2024, the day I collected the car. Sure I have paid for rental to Trip upfront. They insist I fill a credit card voucher in case of damage to car, which didn't happen. And I returned car via leaving key in Postbox because we had to check in for return flight before they opened. Kindly check and ask Prime to reimburse for wrongful charges.