Sugar Marina Resort-LAGOON-Villas, Naiyang Beach

This is an overpriced hotel with very little amenities. The gym is so small, it is laughable with not much in it. The sign says the swimming Full depth is 1.2 m but it’s only a foot long. Rooms are super small. Furniture looks old style. They put two single beds with the groove In the middle and they call it king size bed, the sleep is not comfortable. Pillows are super soft . There’s no hand soap. Rooms don’t have any tea Or coffee. Lobby looks like a hospital

The rooms are well decorated and look beautiful with the pool along them. The staff is smiling and super responsive. They let us check in early, too. The location is within 2 or 3 km from the attractions including the beaches in that area. The beds are comfortable and the shower is great. I felt the pool water was not fresh and clean. But it’s still great for your IG photos.

The accommodation was okay, but my experience could have been better. When I arrived, I was told my room was ready, but as I was being led there, housekeeping was still cleaning it. They ended up giving me a different room and tried to convince me that the view was the same—which it clearly wasn’t. I didn’t make a big deal out of it at first, but things went downhill when I ordered room service at 19:35 along with a massage. I received the bottle of water I requested, but my food never came nor did the massage which they falsely changed on the system to “received”. When I followed up, I was told the kitchen stops taking orders at 20:30. I pointed out that the app would show I had placed my order well before then, but instead of explaining what went wrong, the receptionist just stood there while someone next to her told her to blame it on a “faulty app.” No real accountability, no solution—I was left to figure it out myself. I received no explanation for the massage. I would give feedback on the restaurant service but the delay exhausted me. The food is good though I will say that. For a place that looks promising, the service definitely needs improvement.