Grand Mercure Phuket Patong

A very interesting experience as there was not anything specifically awful, however, there were experiences that shouldn’t have happened at all. 1. The overall experience didn’t feel very welcoming. The housekeeping staff were the friendliest on the grounds. Front of house staff always seemed preoccupied and didn’t greet when they saw you, nor help with luggage when checking out. 2. We had a pool access room. The umbrella outside had holes, so the rain came through and drenched the pool recliners daily. There was a lot of mould on the sliding door which I believe is preventable. We had a visit from a massive cockroach one morning as well. 3. Although the breakfast options were plentiful, they were basically the same thing every single day and a lot of it was not cooked well. The chicken sausages were extremely dry and overcooked yet the potatoes were undercooked. I had eggshells in my fried eggs which completely ruined my breakfast for the entire stay. (Room service was fair. Good price for portion size. Not very flavorful though) 4. The overall experience wasn’t great for me. Highly doubt I’d stay there again. I’d prefer not to feel like I’m being hosted ‘just because’.

The location of this hotel is right in heart of Patong. It is very accessible to night market, patong beach, Jungceylon mall and many more amenities around. Highly recommended. It was a pleasant stay!

Excellent Resort Hotel, very big and safe area !! Breakfast is good ! Bed is comfortable ! Good hot water I will stay again

Most of the staff were lovely, smiling and helpful but the odd 1 or 2 two them were miserable. Nice hotel but lacks a bit of the prestige normally associated with 5 star.

Unfortunately the shower blinds did not work despite asking it to me be repaired twice or change rooms. At least they were eventually prompt in getting it fixed although halfway. Ants in the room on the desk. Toilet seat was broken. Hotel is a nice 4-star but property management needs to address minor repair to leave a better impression of the hotel.

It was easy check in and check out. Everything was great staff at the front desk speaks good English. Location is really good can walk to the mall and not far from the beach