Cassia Phuket - a brand of Banyan Group

Terrible experience The balcony door was broken. I asked to change a room but was told only first floor was available. Or I could wait for a staff to fix the door. Who wants to spend their vacation doing that?! Well, I did. I paid extra money for the view but didn’t enjoy it for a minute. My face stinked so much at the front desk, but the manager seems not care at all, simply repeated her “first floor or wait to fix” solution. The water in the room was so dirty. I had to buy drinking water from hotel, which is 60 baht a can, the size of a coke. The beach is not private at all. It’s public with some chairs from the hotel. But watch your time on the beach. If you miss the last hotel boat, it’s a long long way to go back. I paid 1000 baht as deposit, and didn’t get any refund after checking out for 17 days already. I sent an email to check what’s happening. No one responded. Now I don’t know how to get my money back.

a great experience with friendly staff, a convenient location, a comfortable atmosphere, and excellent facilities. The amazing view and comfy bed are definite highlights.

While Cassia is in a great location and offers apartment style rooms that a great for families, its service leaves much to be desired. On the surface level, it offers everything a family could need, but then once you get there, it’s not quite what is offered. The rooms get cleaned every other day, but the whole time we were there, we had to ask for cleanings. Water takes forever to be delivered to the rooms, or they forget to bring water unless asked. Their children’s playroom is essentially a bare room with a small ball pit and a couple of toys. The pool for kids is small. Plus the staff at the front desk only does the bare minimum in terms of answering questions or helping. I would not stay here again.