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Verifierade recensioner
Läge och interiör8.8
Bekvämligheter8.2
Service8.4
Renlighet8.4
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Negativa recensioner(40)
Talent19
Deluxerum
Bodde på mars 2025
Ensamresenärer
7 recension
5.5/10
Publicerades 23 apr. 2025
The hotel is quite convenient from the airport and the rooms are fairly clean well exept for the hall way. However their fan and the table lamp on at the reception area can use a little dusting, you could visibly see the spider webs and the dirty. The stuff was helpful when checking in and out and when I stored my lagguage.
Översätt
Svar från boendet: Dear Talent,Thank you for sharing your feedback. We're glad to hear you found our location convenient and that our staff was helpful. We apologize for the cleanliness issues you experienced, and we'll make sure to address this with our team to improve. We appreciate your comments and hope to welcome you back for a more enjoyable stay.Best regards,Sugar Marina Team
CARLOS ANDRÉS MARTÍNEZ CRISTANCHO
Deluxerum
Bodde på mars 2025
Par
40 recension
8.5/10
Mycket bra
Publicerades 17 apr. 2025
Very convenient hotel close to Phuket airport. It has everyone needs to start your holidays in Phuket.
Översätt
Svar från boendet: Dear CARLOS ANDRÉS MARTÍNEZ CRISTANCHO,Thank you for your kind review and great rating. We're happy to hear that you found our location convenient for starting your Phuket holiday and that our facilities met your needs. We look forward to welcoming you back to Sugar Marina for another enjoyable stay.Warm regardsSugar Marina Team
Qlob
Deluxerum
Bodde på mars 2025
Ensamresenärer
42 recension
6.0/10
Publicerades 5 apr. 2025
Not super clean. The floor had not been swept and there was some strange looking stains on the curtains. Good location though (walking distance from airport)
Översätt
Svar från boendet: Dear Qlob,Thank you for sharing your feedback. We’re pleased to hear you enjoyed our convenient location near the airport. However, we sincerely apologize for the cleanliness issues you experienced during your stay. Cleanliness is one of our top priorities, and we will certainly address this with our housekeeping team to ensure that such issues do not occur in the future.We truly appreciate your input and hope to have the opportunity to provide you with a more comfortable experience on your next visit.Warm regardsSugar Marina Team
Niilo
Deluxerum med tillgång till pool
Bodde på feb. 2025
Par
2 recension
8.0/10
Mycket bra
Publicerades 29 mars 2025
Huoneesta (103) on käynti uima-altaalle. Siisti double room.
Hotellin kuntosali on pieni.
Buffet aamiainen on melko monipuolinen.
Viihtyisä allas alue.
Ilmainen pysäköinti hotellin asiakkaiden vuokraskoottereille.
Översätt
Svar från boendet: Dear Niilo,Thank you for your review and feedback. We're pleased to hear that you enjoyed the clean and comfortable room, as well as the pool area. We also appreciate your comments on our gym and breakfast selection.We look forward to welcoming you back and hope to provide you with an even better experience on your next visit.Warm regardsSugar Marina Team
Gästanvändare
Deluxerum
Bodde på apr. 2025
Par
3 recension
10.0/10
Enastående
Publicerades 6 maj 2025
Nice design hotel and close to the airport where you can go by walk
Översätt
Svar från boendet: Dear Guest,Thank you very much for your wonderful review! We’re delighted you enjoyed the hotel’s design and convenient location close to the airport.We look forward to welcoming you back for another perfect stay!Best regards,Sugar Marina Team
Gästanvändare
Deluxerum
Bodde på dec. 2024
Ensamresenärer
4 recension
7.5/10
Publicerades 26 jan. 2025
The room was big enough, clean and tidy. Check-in service was just okay. The hotel lobby has stairs going to the desk so you would need to carry your luggages. The hotel staff does not assist you. Didn’t really get to see the amenities as I was only there for the night before my flight early in the morning the next day. There was a supermarket and massage parlour right across, and restaurants all around. It’s also just 5 mins from the airport so it’s convenient.
Översätt
Gwendowlyn
Deluxerum
Bodde på dec. 2024
Par
10 recension
9.5/10
Otroligt
Publicerades 15 jan. 2025
Fancy themed hotel with retro aviation designs in hallways and rooms. However, there is no laundry room, which is different from the listing and have to walk a distance to get to the nearest laundromat. Also have to pay 250 baht for the airport transfer. It is not free. Overall, satisfying stay with a big bed.
Översätt
Svar från boendet: Dear Gwendowlyn,Thank you for your wonderful review. We're pleased to hear that you enjoyed the unique design and your stay with us. We apologize for any inconvenience caused by the lack of a laundry room and the cost of the airport transfer, which is an additional service provided for guests. We appreciate your feedback and look forward to welcoming you again in the future.Best regards,Sugar Marina Team
Anonym användare
Deluxerum
Bodde på dec. 2024
Par
3 recension
9.0/10
Utmärkt
Publicerades 24 jan. 2025
lovely hotel situated within close proximity to airport, very convenient to stay if you have an early flight to catch! decent amenities & room size, and maybe don’t hang around in the lobby itself for too long as there are many mosquitoes!
Översätt
Tsasaae
Deluxerum med tillgång till pool
Bodde på nov. 2024
Par
3 recension
6.5/10
Publicerades 2 jan. 2025
Sugar Marina Hotel near Phuket Airport offers the convenience of a short commute, making it ideal for travelers with early or late flights. The rooms are stylishly designed, and the staff is generally helpful.
However, there were notable downsides during my stay. The pool was not well-maintained and appeared unclean, which was disappointing. Additionally, I suspect I encountered bed bugs, as I experienced bites after sleeping. The breakfast service was also too short, leaving little flexibility for guests with varying schedules.
While the hotel has potential, improvements in cleanliness and guest comfort are needed to make it a more enjoyable experience.
Översätt
Svar från boendet: Dear Tsasaae,Thank you for sharing your feedback. We're glad to hear you found the hotel convenient for your travels and appreciated the room design and helpful staff. We sincerely apologize for the issues you encountered with the pool maintenance, cleanliness, and breakfast service. Your concerns are important to us, and we will take the necessary steps to improve these areas. We hope to have the opportunity to provide a better experience on your next visit.Best regards,Sugar Marina Team
CHU YI
Deluxerum
Bodde på nov. 2024
Ensamresenärer
16 recension
8.0/10
Mycket bra
Publicerades 9 jan. 2025
Cleanliness - there were old stains on the headboard and couch but I’m fine with these as long as they have been handled by cleaning agents 😆 daily housekeeping is great!
Location - super near from the airport but it’s an hour by car to popular places like Patong and Central Phuket. Food choices nearby are great and there is a 7 Eleven within walking distance.
Service - reception staff are always responsive to requests. Appreciate their professionalism! 😀
Amenities - slippers and toothbrush are not provided, which is a common practice nowadays. View from my room 202 was nice! TV is the room is installed using a flexible bracket and picture quality was great!
Overall great value for money! The only thing that really annoyed me was an incident where the hotel’s email got hacked and I received a scam message via WhatsApp to provide personal information and payment, which Trip and the hotel did not provide any proper resolution or explanation to the customer.
Översätt
Svar från boendet: Dear Chu Yi,Thank you for sharing your feedback. We are pleased to hear that you enjoyed the location, cleanliness, and service. We appreciate your understanding regarding the minor stains and the amenities provided.We also sincerely apologize for the email security incident and the inconvenience caused. Please know that we take such matters very seriously and are actively working to ensure better communication and safety for all our guests in the future.We hope to have the pleasure of welcoming you again soon.Best regards,Sugar Marina Team
Gästanvändare
Deluxerum
Bodde på okt. 2024
Res med vänner
1 recension
7.0/10
Publicerades 1 dec. 2024
Hotel is on the great location. Near by nai yang beach and national park. Bed very comfortable but there is the dust in the room. Less parking.
Översätt
Svar från boendet: Dear Guest,Thank you for sharing your feedback. We're glad you enjoyed our prime location near Nai Yang Beach and the national park, as well as the comfort of our beds.We sincerely apologize for the dust in your room and the limited parking. Your comments have been shared with our housekeeping and management teams to ensure improvements are made.We appreciate your feedback and hope to provide a better experience on your next visit.Best regards,Sugar Marina Team
Aekkarat
Deluxerum med tillgång till pool
Bodde på mars 2025
Familj
13 recension
10.0/10
Enastående
Publicerades 1 maj 2025
Good location not far from the airport but very quiet,swimming pool is very good for swimming with children not deep and comfortable.
Easy to walk around close to all store and restaurants on the street.
Highly for who flying home and want to just stay in the hotel and relax.
Översätt
Svar från boendet: Dear Aekkarat,Thank you very much for your perfect review! We’re delighted you enjoyed the quiet location, family-friendly swimming pool, and easy access to stores and restaurants.We look forward to welcoming you back for another relaxing stay!Best regards,Sugar Marina Team
Gästanvändare
Deluxerum med tillgång till pool
Bodde på mars 2025
Familj
3 recension
8.5/10
Mycket bra
Publicerades 26 apr. 2025
Staff amazing. Extremely friendly and hospitable. However it just lacked the extra qualities. Shower was not too clean also the pool had many large bugs floating. Breakfast had quite a minimal variety.. But overall a great over night stop over. I would stay again for a night.
Översätt
Zalina
Deluxerum
Bodde på nov. 2024
Ensamresenärer
18 recension
10.0/10
Enastående
Publicerades 15 dec. 2024
Not my first time here, liked again, staff was great, recommend
Översätt
Svar från boendet: Dear Zalina,Thank you for your kind review and for choosing to stay with us again! We’re thrilled to hear that you enjoyed your visit and appreciated our staff's efforts. Your recommendation means a lot to us, and we look forward to welcoming you back for another perfect stay in the future.Best regards,Sugar Marina Team
MIZURA
Deluxerum
Bodde på sep. 2024
Affärsresenärer
2 recension
8.5/10
Mycket bra
Publicerades 15 okt. 2024
This hotel is nice and clean, with a cool design. There’s no toothbrush set provided. The best part is its convenience for getting to the airport. Breakfast was okay. The parking lot isn’t very big; it can accommodate about 10 cars.
Översätt
Svar från boendet: Dear MIZURAThank you for your review We're pleased you enjoyed the hotel's design and cleanliness. We appreciate your feedback regarding the toothbrush set and parking. We're glad you found our location convenient for the airport and hope to welcome you back soonSugar Marina Team