C & N Resort and Spa

I stayed at this hotel for 11 nights. On the 5th day, the air conditioner in my room broke. I was offered to spend the night in another room until the air conditioner was fixed. I found this strange and we agreed that I would make do with a fan for now. Two days later, they finally told me that I was being moved to a different room on a higher level. Why didn't they move me right away? One day, I returned to my room and realized that I couldn't open the door with my card. It simply didn't respond to the card. I had to go to the reception four times and they told me that the card was demagnetized. But it turned out that the door lock was discharged. Then, two days before departure, I went to the reception and asked for a late check-out. I agreed to the offer and paid 950 baht. But on the day of check-out, the manager simply couldn't find my payment. And until I started making a fuss and telling her to call another manager who accepted the payment, she said, "Sorry, ma'am." In short, everything about this hotel seems broken; half the staff don't know their jobs. The hotel is nice, the cleaning is good, the grounds are green, but the service issues ruin it all. And this is the first hotel I've ever stayed at where they won't let you leave until they check if you broke anything in the room. Overall, for me, the negatives outweighed the positives.

Really good stay. Clean and new amenities. The staff are nice and they let me check in early too!

Amazing hospitality, friendly staff, good spa and swimming pool