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Verifierade recensioner
Läge och interiör8.5
Bekvämligheter8.7
Service8.9
Renlighet9.0
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Negativa recensioner(36)
Himani Nailwal
Tvåbäddsrum
Bodde på mars 2025
Familj
4 recension
8.5/10
Mycket bra
Publicerades 3 maj 2025
I love hilton. It is as usual really good. The amenties are good. The rooms were good and the breakfast was the best. Only problem i found was the house keeping people dint change the bedsheet and dint clean the cups very well. I found some hairs on towel. The pool was fantastic and clean.
Översätt
Svar från boendet: Dear Mr. Himani , Thank you so much for your thoughtful feedback and for being a loyal Hilton guest!We're delighted to hear that you enjoyed the amenities, breakfast, and especially the rooftop pool experience. However, we're truly sorry to learn about the housekeeping issues you encountered this certainly does not reflect our usual standards. Please rest assured that we have shared your comments with our housekeeping team to ensure improvements are made immediately.Warm Regards, Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao
Gästanvändare
Tvåbäddsrum
Bodde på mars 2025
Res med vänner
8 recension
9.0/10
Utmärkt
Publicerades 8 apr. 2025
A lovely hotel! Friendly and helpful staff and a lovely restaurant.
Hotel is in a new built area so everything is quite far away
Översätt
Svar från boendet: Dear Guest User,Thanks for the lovely review! We’re so glad you enjoyed your stay, especially the friendly team and our restaurant. We understand the location might feel a bit remote as it’s in a newly developed area, but we hope our complimentary shuttle helped with getting around. We’d love to welcome you back again soon!Sincerely,Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao
Iv Liu
Den Guest Room King Bed
Bodde på dec. 2024
Familj
7 recension
10.0/10
Enastående
Publicerades 26 jan. 2025
The hotel was nice!
The workers of hotel were friendly and even gave small present to my son.
The breakfast was tasty. Moreover the hotel provided transfer to the beach and market -very convenient 👍
Will come back next time to this hotel 🙏
Översätt
Svar från boendet: Dear Liubov_Ivantsova,Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasant stay and that our team could make your experience even more special with a small gift for your son. It's great to know you enjoyed our tasty breakfast and found the shuttle service to the beach and market convenient.We look forward to welcoming you and your family back for another delightful stay in the future!Best regards,Hilton Garden Inn Phuket Bang Tao
Kevin Lyle
Den Guest Room King Bed
Bodde på nov. 2024
Par
2 recension
9.5/10
Otroligt
Publicerades 26 dec. 2024
Everything was great. The staff was very nice, the room was bright, spacious and clean and the food was delicious. They offer a free shuttle to and from the beach but only a drop off at boat avenue (shopping and food area nearby). My only suggestion would be, add a pick up at boat avenue. Younger guest, as I, don’t mind the walk back but elder guest might appreciate that easy pick up without having to pay for a taxi or grab.
Översätt
6/10
Svar från boendet: Thank you for your lovely feedback and for highlighting the aspects of your stay that you enjoyed, from our friendly team and spacious, clean rooms to the delicious food. We’re delighted to know you appreciated our complimentary shuttle service to the beach and Boat Avenue.Due to a heavy increase in traffic, specifically in boat avenue, we've recently change the policy to drop off only due to heavy increase in wait times. We're looking at alternative solutions to make sure guests can enjoy exploring the local area at easy from HGI Phuket.We hope to welcome you back for another enjoyable stay soon!
Nikita K.
Tvåbäddsrum
Bodde på nov. 2024
Par
10 recension
6.0/10
Publicerades 6 dec. 2024
The hotel is heavily tired. It probably was good once it has been built but now it doesn't look as good as shown in the photos.
Our first room (1-3 photos) was a disaster. It had a door to the next room and there was a strong kind-of-sigarette smell coming through the door gap. It was impossible to stay there. And it also had hair all over the floor and the dirty spots almost everywhere. I had to ask for another room (4-9 photos). It didn't have that smell and was a little cleaner but not perfect as you can see on the photos.
I also disliked both of the rooftop pools despite the fact that I am totally a pool guy and in some hotels I was the only one spending the whole time in a pool. They doesn't look that beautiful in real life with dirty tiles.
Anyway the employees are kind and helpfull. The location is perfect if you don't mind walking - it takes 10-15 minutes to reach the beach or 5-10 minutes to reach the shopping area. The breakfast is 8/10 and lacked of plain and simple proteins like sausages in a few days.
As a result, don't expect too much from the hotel. Maybe it used to be premium quality but now it's 6/10 at max.
Översätt
6/9
Svar från boendet: Thank you, Nikita, for sharing your detailed feedback. We regret that your stay did not meet your expectations and appreciate you highlighting areas for improvement. Your comments about cleanliness and maintenance have been shared with our housekeeping and management teams to ensure we address these concerns immediately.We’re glad you found our team kind and helpful and enjoyed our convenient location and breakfast options, although we acknowledge the need for consistency in the selection.If you decide to visit again, we would love the chance to make it right and provide you with a better experience. Thank you again for your candid review.
Anonym användare
Den Guest Room King Bed
Bodde på apr. 2025
Ensamresenärer
61 recension
10.0/10
Enastående
Publicerades 8 maj 2025
Excellent hotel, booked it last minute due to flight cancelation. Easy check-in and out, very comfy room, delicious breakfast, dinner and cocktails. Nice pool on the rooftop with a great view
Highly recommend it!
Översätt
Svar från boendet: Dear Anonymous User,Thank you very much for the review regarding your recent at Hilton Garden Inn Phuket Bangtao. I will pass your comments to all department concerns to encourage continue and encourage all of us to provide the best service to our guests. Thank you once again for sharing your comments and we look forward to welcoming you in the near future.Warm Regards, Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao
Worldly Teacher
Den Guest Room King Bed
Bodde på mars 2025
Par
24 recension
8.5/10
Mycket bra
Publicerades 6 apr. 2025
Clean and spacious rooms. A bit far from beach but there’s a shuttle. 30 minutes from airport so it’s a great place to stay for an early flight the next day.
Översätt
Svar från boendet: Dear Worldly Teacher , Thank you for your great feedback! We're glad to hear you enjoyed the clean and spacious rooms, and that our shuttle service and location worked well for your travel plans. Being just 30 minutes from the airport does make us a convenient choice, especially for early flights. Dear Guest User, Thank you for your kind review! We're delighted to hear you enjoyed the clean standards, convenient location, and especially our brilliant team. We appreciate your feedback on breakfast and will certainly take that into account as we continue to improve our variety.Sincerely,Sirima P.Guest Experience ManagerHilton Garden Inn Phuket Bangtao
Knack
Den Guest Room King Bed
Bodde på mars 2025
Par
32 recension
9.5/10
Otroligt
Publicerades 25 apr. 2025
The general area is good but this hotel is not at the most convenient location. About 15 minutes walk to the beach or 10 minutes to restaurants.
Översätt
Svar från boendet: Dear Knack,Thank you for your feedback on your stay. While we’re glad you enjoyed the general area, we understand that the walk to the beach and restaurants, we provide hotel shuttle bus to key points area. We appreciate your insights, and if you decide to visit again, we can suggest additional options or amenities that might make your stay more enjoyable. Warm Regards, Hilton Garden Inn Phuket Bangtao
Gästanvändare
Den Guest Room King Bed
Bodde på mars 2025
Par
9 recension
9.0/10
Utmärkt
Publicerades 6 apr. 2025
Very good standard and clean hotel about a 10 minute walk to town centre and 10 minute shuttle to the beach. Good but repetitive breakfast and brilliant staff
Översätt
Svar från boendet: Dear Guest User, Thank you for your kind review! We're delighted to hear you enjoyed the clean standards, convenient location, and especially our brilliant team. We appreciate your feedback on breakfast and will certainly take that into account as we continue to improve our variety.Sincerely,Sirima P.Guest Experience ManagerHilton Garden Inn Phuket Bangtao
Alexander
Den Guest Room King Bed
Bodde på aug. 2024
Res med vänner
3 recension
10.0/10
Enastående
Publicerades 18 sep. 2024
Pho and shief its very good people, because they interesting sityation how inside hotel, for example question the client has "how are you?", so it is outside they have plan renovation how better quality in live hotel, good luck Pho and shief in their pathof life
Översätt
Svar från boendet: Dear Alexander,Thank you for your wonderful review! We are thrilled to hear that you had a perfect stay and that you appreciated our surroundings, amenities, cleanliness, and service.We wish you all the best and hope to welcome you back soon!Best regards,Mark van ParidonMarketing Manager
ALEKS90
Tvåbäddsrum
Bodde på jan. 2025
Res med vänner
12 recension
9.0/10
Utmärkt
Publicerades 2 mars 2025
Nice very
Översätt
Svar från boendet: Dear ALEKS90, We truly appreciate your support and can’t wait to welcome you back for another great experience! Safe travels, and see you next time! Best regards,
Gästanvändare
Rum King med balkong
Bodde på dec. 2024
Ensamresenärer
46 recension
10.0/10
Enastående
Publicerades 31 jan. 2025
Good experience!
Översätt
Svar från boendet: Dear Valued Guest,Thank you for your feedback! We’re glad you had a good experience with us and hope to welcome you back for another great stay soon.Best regards,Hilton Garden Inn Phuket Bang Tao
Gästanvändare
Den Guest Room King Bed
Bodde på feb. 2025
Par
4 recension
7.5/10
Publicerades 15 mars 2025
I think for a 4 Star hotel it’s ok but a bit pricey. The pool is pretty but the area around the hotel looks very unpleasant. I think non-western hotels in Thailand are most often more affordable, offer better service and attract more bearable guests.
Översätt
Svar från boendet: Dear PENNI, Thank you for sharing your feedback! We're delighted to hear that you enjoyed our new facilities, the welcoming environment, and the swimming pool. Our team truly appreciates your kind words about their service!While our location may not have been ideal for you, we hope you found our complimentary shuttle service helpful in getting around. We’re always working to enhance the guest experience and would love to welcome you back again in the future!
Akmal
Rum Premium King med balkong
Bodde på nov. 2024
Res med vänner
9 recension
9.0/10
Utmärkt
Publicerades 15 dec. 2024
From 5 point I’ll give 4,5 , is good
Översätt
Svar från boendet: Thank you for your thoughtful review and for sharing your ratings! We’re glad to know you enjoyed your stay and appreciated our amenities and service. Your feedback motivates us to keep striving for excellence.We look forward to welcoming you back for another great stay!
Chonla.Ly
Tvåbäddsrum
Bodde på juli 2024
Res med vänner
11 recension
10.0/10
Enastående
Publicerades 16 sep. 2024
The hotel is very comfort and clean. BFF also good and having more food. The staff is very nice to serve you.
Översätt
6/7
Svar från boendet: Dear Chonlakarn,Thank you for your fantastic review! We are thrilled to hear that you found our hotel comfortable and clean. It is wonderful to know that you enjoyed our breakfast offerings and that our staff provided you with great service. Your feedback motivates us to continue delivering exceptional experiences to our guests.We look forward to welcoming you back soon!