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Verifierade recensioner
Läge och interiör8.7
Bekvämligheter8.8
Service9.0
Renlighet9.2
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Negativa recensioner(36)
Gästanvändare
Den Guest Room King Bed
Bodde på maj 2025
Par
8 recension
7.0/10
Publicerades 21 juni 2025
Stayed here for 2 nights, bed was comfy but the headboard stank and seemed like it was wet and hadn’t been dried properly. Other than that the room was spacious and bathroom was nice. Great locations and even runs a shuttle bus to Bang Tao beach. Breakfast was nice. Pool at the top of hotel and a 24/7 gym
Översätt
Svar från boendet: Dear Valued Guest,Thank you for staying with us and for taking the time to share your experience. We’re delighted to hear that you enjoyed the spacious room, comfortable bed, and convenient amenities such as our rooftop pool, 24/7 gym, breakfast, and shuttle service to Bang Tao Beach.However, we’re truly sorry to learn about the issue with the headboard. Please accept our sincerest apologies for this oversight. Your feedback has been shared with our housekeeping team for immediate follow up, as this is not the standard we strive to maintain.We appreciate your constructive comments and hope to have the opportunity to welcome you back for a more seamless stay in the future.Warm regards,
PandaCrayCray
Tvåbäddsrum
Bodde på maj 2025
Par
2 recension
8.0/10
Mycket bra
Publicerades 25 juni 2025
The staff is extremely friendly and helpful. Their breakfast is pretty good, especially their mango salad.
Not bad but not great for a Hilton. Not as close to the beach as I would have liked. There are closer and cheaper options if that’s what you are looking for. If you are looking for a quiet room to relax in, these rooms are not for you as the rooms share doors that let a ton of noise in. Basically your neighbor would have to speak in sign language to not be heard by their neighbor. However, if your goal is to stay in your room as little as possible, this place would be a good option.
Översätt
Svar från boendet: Dear PandaCrayCray,Thank you for taking the time to share your detailed feedback.We're very glad to hear that you found our staff extremely friendly and helpful, and that you enjoyed our breakfast offerings especially the mango salad, which is a guest favorite!We also appreciate your candid comments regarding room soundproofing and location. Your insights are important and will help us identify areas where we can improve to better meet our guests’ expectations. While we may not be right on the beach, we do offer a complimentary shuttle service for added convenience.Thank you once again for staying with us at Hilton Garden Inn Phuket Bang Tao. We hope to have another opportunity to welcome you back under more suitable circumstances.Warm regards,
Gästanvändare
Tvåbäddsrum
Bodde på maj 2025
Ensamresenär
9 recension
9.5/10
Otroligt
Publicerades 7 juni 2025
Clean room, very good breakfast, modern gym. Situated in a nice quiet area in Phuket, yet conveniently located near restaurants, pubs and supermarkets. Hotel provides a complimentary shuttle service to Boat Avenue where the restaurants and pubs are, but u can also walk there as it's less than 10 min away by foot. Hotel also provides a free 2-way shuttle service to the beach. I stayed there during the low season so the price was a third of what it is during the high season. Would definitely stay again.
Översätt
Svar från boendet: Dear Guest User,Thank you so much for your wonderful review! We’re delighted to hear you enjoyed our clean rooms, breakfast, and modern gym. It’s great that our quiet yet convenient location, along with the complimentary shuttle services, made your stay even more comfortable.We look forward to welcoming you back during your next visit to Phuket!Warm regards,Sirima , GE Manager
Aminur
Tvåbäddsrum
Bodde på apr. 2025
Ensamresenär
2 recension
10/10
Enastående
Publicerades 1 juni 2025
Tar the Deputy Manager at Hilton was amazing. She went out of her way to make sure my stay was awesome. Rooms were cleaned daily. Service was fantastic. Definitely recommended
Översätt
Svar från boendet: Dear Aminur,Thank you so much for your kind words and for taking the time to share your experience with us! We’re absolutely delighted to hear that Deputy Manager Tar made such a positive impression on your stay she truly embodies the spirit of hospitality we strive for. We’ll be sure to pass along your compliments to her; it will mean a lot!It's also great to know you enjoyed the daily room cleaning and overall service. Your recommendation means the world to us, and we hope to welcome you back to Hilton Garden Inn Phuket Bang Tao again soon.Warm regards,Sirima PongsupasinGuest Experience Manager Hilton Garden Inn Phuket Bangtao
Sawiteee389
Den Guest Room King Bed
Bodde på apr. 2025
Ensamresenär
2 recension
10/10
Enastående
Publicerades 28 maj 2025
Went beyond my expectations. Excellent service and great vibes (chill and luxurious). I got a good deal via Trip.com and totally worth my money. Shuttle bus is on demand to the beach or Boat Avenue. The hotel is located close by Laguna complex, which makes a lovely neighborhood. Now I'm still dreaming about it. Would definitely go back!
Översätt
6/7
Svar från boendet: Dear Khun Sawiteee,Thank you so much for your wonderful review! We’re delighted to hear that your stay exceeded expectations and that you enjoyed our excellent service and relaxing, luxurious atmosphere.It’s great to know you found a good deal through Trip.com and felt it was well worth it. We’re also happy our on demand shuttle and convenient location near the Laguna complex helped make your stay even better.We look forward to welcoming you back soon your kind words truly mean a lot to us!Warm regards,Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao
Himani Nailwal
Tvåbäddsrum
Bodde på mars 2025
Familj
4 recension
8.5/10
Mycket bra
Publicerades 3 maj 2025
I love hilton. It is as usual really good. The amenties are good. The rooms were good and the breakfast was the best. Only problem i found was the house keeping people dint change the bedsheet and dint clean the cups very well. I found some hairs on towel. The pool was fantastic and clean.
Översätt
Svar från boendet: Dear Mr. Himani , Thank you so much for your thoughtful feedback and for being a loyal Hilton guest!We're delighted to hear that you enjoyed the amenities, breakfast, and especially the rooftop pool experience. However, we're truly sorry to learn about the housekeeping issues you encountered this certainly does not reflect our usual standards. Please rest assured that we have shared your comments with our housekeeping team to ensure improvements are made immediately.Warm Regards, Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao
Gästanvändare
Tvåbäddsrum
Bodde på mars 2025
Reser med vänner
8 recension
9.0/10
Utmärkt
Publicerades 8 apr. 2025
A lovely hotel! Friendly and helpful staff and a lovely restaurant.
Hotel is in a new built area so everything is quite far away
Översätt
Svar från boendet: Dear Guest User,Thanks for the lovely review! We’re so glad you enjoyed your stay, especially the friendly team and our restaurant. We understand the location might feel a bit remote as it’s in a newly developed area, but we hope our complimentary shuttle helped with getting around. We’d love to welcome you back again soon!Sincerely,Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao
Gästanvändare
Den Guest Room King Bed
Bodde på apr. 2025
Reser med vänner
2 recension
10/10
Enastående
Publicerades 24 juni 2025
Lovely hotel with great restaurant, really nice and clean rooms
Översätt
Svar från boendet: Dear Guest User,Thank you so much for your lovely feedback!We’re delighted to hear you enjoyed our clean and comfortable rooms, as well as the restaurant. It’s always a pleasure to know our guests had a great experience.We look forward to welcoming you back to Hilton Garden Inn Phuket Bang Tao soon!Warm regards,
Chanakarn P.
Den Guest Room King Bed
Bodde på mars 2025
Par
14 recension
10/10
Enastående
Publicerades 23 juni 2025
Room was very clean. Staff is good. Location close to the beach.
Översätt
Svar från boendet: Dear Chanakarn P,Thank you for sharing your feedback! We’re glad to hear you enjoyed the cleanliness of the room, the service from our team, and our convenient location near the beach. Your kind words mean a lot to us.We hope to welcome you back to Hilton Garden Inn Phuket Bang Tao again soon!Warm regards,Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao
Iv Liu
Den Guest Room King Bed
Bodde på dec. 2024
Familj
7 recension
10/10
Enastående
Publicerades 26 jan. 2025
The hotel was nice!
The workers of hotel were friendly and even gave small present to my son.
The breakfast was tasty. Moreover the hotel provided transfer to the beach and market -very convenient 👍
Will come back next time to this hotel 🙏
Översätt
Svar från boendet: Dear Liubov_Ivantsova,Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasant stay and that our team could make your experience even more special with a small gift for your son. It's great to know you enjoyed our tasty breakfast and found the shuttle service to the beach and market convenient.We look forward to welcoming you and your family back for another delightful stay in the future!Best regards,Hilton Garden Inn Phuket Bang Tao
Kevin Lyle
Den Guest Room King Bed
Bodde på nov. 2024
Par
2 recension
9.5/10
Otroligt
Publicerades 26 dec. 2024
Everything was great. The staff was very nice, the room was bright, spacious and clean and the food was delicious. They offer a free shuttle to and from the beach but only a drop off at boat avenue (shopping and food area nearby). My only suggestion would be, add a pick up at boat avenue. Younger guest, as I, don’t mind the walk back but elder guest might appreciate that easy pick up without having to pay for a taxi or grab.
Översätt
6/10
Svar från boendet: Thank you for your lovely feedback and for highlighting the aspects of your stay that you enjoyed, from our friendly team and spacious, clean rooms to the delicious food. We’re delighted to know you appreciated our complimentary shuttle service to the beach and Boat Avenue.Due to a heavy increase in traffic, specifically in boat avenue, we've recently change the policy to drop off only due to heavy increase in wait times. We're looking at alternative solutions to make sure guests can enjoy exploring the local area at easy from HGI Phuket.We hope to welcome you back for another enjoyable stay soon!
CHENG WEN
Den Guest Room King Bed
Bodde på maj 2025
Ensamresenär
8 recension
10/10
Enastående
Publicerades 19 juni 2025
I had an exceptional stay at the Hilton Garden Inn Bang Tao, which exceeded our expectations in most ways.
The hotel's modern and comfortable rooms were immaculately clean and tastefully appointed. The staff were friendly, professional, and accommodating, making I feel right at.
Översätt
Svar från boendet: Dear CHENG WEN,Thank you so much for your kind words and for taking the time to share your experience with us.We’re delighted to hear that your stay at Hilton Garden Inn Phuket Bang Tao exceeded your expectations. It’s wonderful to know that you enjoyed our modern, comfortable, and spotless rooms, and that our friendly and professional team made you feel right at home.Your feedback means a great deal to us, and we look forward to welcoming you back for another exceptional stay in the near future.Warm regards,Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao
Noppadol Chalermsarp
Tvåbäddsrum
Bodde på maj 2025
Reser med vänner
1 recension
10/10
Enastående
Publicerades 15 juni 2025
Very convenient for Phuket Laguna Marathon
Good hospitality and helpful staff
Room is clean and amenities are good
Breakfast is good
Översätt
Svar från boendet: Dear Noppadol C.Thank you for sharing your experience! We're so happy to hear that you enjoyed your stay during the Phuket Laguna Marathon. It’s wonderful to know that you appreciated our hospitality, helpful team, clean rooms, and breakfast.We truly hope to welcome you back again for your next visit to Phuket!Sincerely,Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao
Yang
Den Guest Room King Bed
Bodde på maj 2025
Ensamresenär
3 recension
8.0/10
Mycket bra
Publicerades 9 juni 2025
Good service with free transport to the town (5 mins distance) and Bang Tao beach (selected pickup timing).
Breakfast is not bad given the price paid. No thing to complain.
Översätt
Svar från boendet: Dear Yang,Thank you for sharing your experience with us! We’re glad you enjoyed the convenience of our complimentary shuttle service to town and Bang Tao Beach, and that you found our breakfast to be good value for the price.It’s always great to hear when our guests leave satisfied with nothing to complain about! We hope to welcome you back again soon for another comfortable and easy stay.Warm regards,Sirima PongsupasinGuest Experience Manager Hilton Garden Inn Phuket Bangtao
Jenna M C
Tvåbäddsrum
Bodde på maj 2025
Ensamresenär
9 recension
10/10
Enastående
Publicerades 9 juni 2025
My second time staying here. I came back to spend another night before my flight out. Great experience like before. The hotel is close to the airport, about 30 minutes drive away. Look forward to staying here again in the future.
Översätt
Svar från boendet: Dear Jenna M,Thank you so much for choosing to stay with us again! We’re truly glad to hear that your second visit was just as great as the first. It's wonderful that our location worked well for your travel plans, especially being conveniently close to the airport.We sincerely appreciate your continued support and look forward to welcoming you back again in the future!Warm regards,