Wekata Luxury recensioner

Svar från boendet: Dear Guest, thank you for reaching out to us. We appreciate the opportunity to clarify the situation. While we understand your concerns, we would like to remind you that the reason for the difference was already explained at check-in. You and your friends indeed booked the same type of room, with the only difference being breakfast, which was not included in your reservation. The hotel reserves the right to provide complimentary room upgrades for guests, which is what happened in your friends’ case. Had the hotel not upgraded their room category, your rooms would have been exactly the same. We hope this clears up the misunderstanding. Thank you for your understanding.

Svar från boendet: Thank you for your detailed feedback. We're thrilled to hear that you enjoyed our rooms, location, and the variety of food options. We also appreciate your comments about the pool and will look into improving the filtration system. It's great to know that the shuttle service to the beaches was helpful for you. We hope to have the pleasure of welcoming you back.

Svar från boendet: Thank you for your review. We're pleased to hear that you found the room convenient and enjoyed the breakfast. We're glad the bed and pillows were comfortable, though we apologize for the issue with the shower door sealing. We will have our maintenance team check it for improvement. We truly appreciate your feedback and hope to welcome you again.

Svar från boendet: Thank you for your feedback. We're truly sorry that you didn't inform us of these issues during your stay, as we could have addressed them right away. We understand that problems such as the smell, hair on the bed, and broken tiles are unacceptable and uncomfortable. Our hotel is quite large, and it's not always possible to monitor every detail, so we are always grateful when guests bring any shortcomings to our attention. We are committed to promptly resolving any issues to ensure a more comfortable stay for you.

Svar från boendet: Thank you for your feedback. We're glad to hear that you found the room generally good. We apologize for the sandy situation and will make sure our housekeeping team pays extra attention to this in the future. We appreciate your understanding and hope to welcome you back.

Svar från boendet: It's great to hear you had a fantastic time and that we could help make your birthday even more special. We look forward to welcoming you again!

Svar från boendet: Dear Guest, thank you very much for your high rating.

Svar från boendet: Dear Yolanda, Thank you for choosing our hotel. We are glad to hear that your stay was comfortable and you had a pleasant experience of spending your time with us. Thank you for recognizing the work of our staff and amenities and taking time to share your impression. We look forward to seeing you again!

Svar från boendet: Thank you for your feedback. We are truly sorry that you experienced such inconveniences during your stay. If you had reached out to us about the smell, we would have certainly tried to assist and offer a solution.Regarding the view from your room, we have rooms without a view, and this information is always provided during the booking process. These rooms are priced lower, and we recommend paying attention to these details to avoid a similar situation in the future.We are sorry that your stay did not meet your expectations, and we sincerely hope you will have the opportunity to return and enjoy a more comfortable stay.

Svar från boendet: Thank you for your review. We're glad to hear you enjoyed the location and breakfasts. We apologize for the issue with the damp smell in your room – this is definitely something we’ll look into and address immediately. We’re also happy you enjoyed the rooftop pool. Please note that we do not have water heating in the pools, so the temperature depends on the weather and the amount of sunlight. We hope to welcome you back.

Svar från boendet: Dear Guest, thank you for sharing your feedback. We would appreciate it if you could provide more details about the situation you encountered, so we can address and improve our service in the future. It is surprising to hear this, as we always strive to have open communication with our guests and do our best to ensure your stay is as comfortable as possible, as that is our main goal.

Svar från boendet: Dear julie998, Thank you for choosing our hotel. We are glad to hear that your stay was comfortable and you had a pleasant experience of spending your time with us. Thank you for appreciation of our amenities and taking time to share your impression. We look forward to seeing you again!

Svar från boendet: Dear Guest, Thank you for choosing our hotel. We are glad to hear that your stay was comfortable and you had a pleasant experience of spending your time with us. Thank you for appreciation of our service and location and taking time to share your impression. We well noted your comment about loud music in the bar, we apologize if it brought inconvenience to you. We look forward to seeing you again!

Svar från boendet: Dear social_credit_grinder, We are glad to hear that you had a comfortable stay and enjoyed your stay with us. Thank you for taking the time to share your feedback. We look forward to your next visit!