The View Rawada Phuket

I was initially assigned a room that was very disappointing—it was dirty, old, lacked a TV, had a broken telephone, and had an unpleasant smell. However, when I raised my concerns with the staff, they were helpful and relocated me to an upgraded room. The upgraded room was an improvement: it was bigger, cleaner, and had a pleasant smell. Unfortunately, there were still issues that impacted my stay, such as dirty glassware, significant noise from outside guests passing by, and disturbances from the ceiling caused by mice running at night. Additionally, the noise from guests walking in the room above was very disruptive. While I appreciate the staff’s effort to accommodate me, the overall experience was hindered by these ongoing problems. These disturbances, especially the mice, severely impacted my ability to rest. When I requested a late check-out at 2 PM to compensate for the sleepless night and the long delay in changing rooms, the guest service agent refused. She told me the issues were “fixed” after the upgrade, which was not true based on my experience. She only granted me a 1 PM check-out, which felt dismissive of the inconvenience I faced.

Very bad location the whole hotel is uphill which isn’t manageable. Ac doesn’t work in many of the rooms. Hotel gave me food poisoning when asking for them to send a doctor they sent random staff who did not speak English impersonating a doctor who stole money out of my bag while I was violently vomiting and sick they then later blamed it on a language barrier and he does first aid and told me if I report him to the police it would mean I have to stay in Thailand until the case is done. During this he got on the bed and started rubbing my feet see picture attached. Please please avoid at all costs!!!

Location is on the hill and view is super perfect. Pool side view really nice. Only one thing that staff must inspect the room condition before hand the key. Telephone no line. TV broken. Bathtub leaking all the time and couldn't relax even filling water for several hours.