Metadee Concept Hotel

I booked this hotel mainly for my daughter’s birthday, drawn by the kids’ splash pool — but it was closed the entire week without any prior notice, explanation, or alternatives. This was a big letdown, as the pool was the main reason for choosing this hotel. On arrival, the lobby felt temporary and cheap, but it didn’t affect our stay. Our first room had a strong smoke smell despite a non-smoking request, though we were later moved to another clean, spacious, and comfortable room. Service and communication need improvement. The TV promoted spa services, but no one answered the phone. I went down personally, only to be sent to a closed spa. The service was eventually found in a guest room with just one masseur. Housekeeping was slow — an iron took over an hour — and room service also had long waits. We requested birthday decorations (not fulfilled), though a birthday cake was provided. Staff were friendly overall, especially at the restaurant. Despite these downsides, we still loved and enjoyed our stay — the room was very comfortable and made up for many of the disappointments.

🌟 A Seamless and Memorable Stay Despite arriving late at night and in heavy rain, checking in was absolutely smooth and problem-free. We had reserved two connecting rooms, but we were pleasantly surprised and delighted to receive an upgrade to a spacious suite with three rooms and three bathrooms for our family. This upgrade made our entire holiday exceptionally comfortable and enjoyable. Because our child loves swimming, we inquired about a late check-out. The hotel graciously extended our check-out time, allowing us to fully enjoy the hotel amenities right up until the very last moment of our holiday. A special thank you to the staff members Natcha, Ae, and Fiw for their outstanding and memorable hospitality. We are truly grateful!

Good hotel. Nice swimming pool. My son so happy. Will Come back again