The Pavilions Phuket

I will never return to this same place, It was a bad experience with this hotel, they told me due to my booking was with third party, all booking are only allowed for 2 adults per room but when I booked with Trip, I clearly state that it’s for 2 adults and 1 child with age stated. And they insist me to pay the extra cost. So I don’t have a choice uand pay during my checked in on 29/1 (Chinese new year eve) and I can’t allocated anyone from Trip. And when I went to the room, the bed sheet wasn’t change, it was with stain, and I haverequested them to do it but it wasn’t done for my 3 nights stays. And during my checked out, I passed them the room keys and they told me to wait for 5 mins as they are checking on the mini bar but end up I have to wait for more then 13 mins and still standing without informing me that I can leave till I asked them again, then the lady told me, you can go now. The lobby staffs at the counter doesn’t have enough experience to handle customers when there are too many, all these needs to be improved especially the person who answer the call over the phone.

The stay has been disappointing to say the least - we were greeted with a nice entrance, but the rooms, the service were lackluster. For example, when we checked in - there was no one to greet us by the door, or someone to help us with the luggage The concierge was slow to reply via the dedicated hotel app, and the buggies were slow to come. When we entered the room - it looked like it was hastily cleaned up and the floors were still wet We went up to visit the 360 bar but it looked like it wasn't ready for customers - and the buggy sending us there did not warn us about that I know we didn't book an expensive villa this time round (we were just staying for one night), but I do not think hotels should discriminate services rendered like this. Unlikely to return; and I do not recommend this hotel

The best service I have ever met.