I hope this message finds you well. I am writing to express my dissatisfaction with my recent hotel reservation, as it has significantly impacted my honeymoon experience.
1. **Deluxe Beach Room Reservation**: I specifically booked a deluxe beach room after seeing appealing pictures. Upon arrival, I was informed that the pictures depicted a grand room, which was under maintenance. This is misleading and unacceptable. Additionally, I made a special request that was not honored, further adding to my disappointment.
2. **Beach Front Room Issue**: I also reserved a beach front room, but I was instead given a pool front room due to all beach front rooms being occupied. I made this reservation on November 3, 2024, well in advance, and expected my request to be fulfilled.
Given that this is a special occasion for me and my partner, I am very disappointed with the service provided. I would appreciate your immediate attention to these matters and a resolution that reflects the commitment Trip.com represents.
Thank you for your understanding. I look forward to your prompt response.
Sincerely,
[Abdulrahman]
[Reservation Number : ***********]
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