Baan Laimai Patong Beach Resort

Room: Got a free upgrade from pool view room to suite and it’s facing the beach! V good view and spacious, but it can get really hot at noon.  Service: First brought us up to the room and gave very detailed explanation on the amenities. He is really dedicated and nice enough to explain and check if the hair dryer, remote control are all in place, even helped to setup the TV.  Food: didn’t get the breakfast buffet and went to Hern for breakfast instead. The Caesar salad was really good and big portion, good for sharing. Nearby there is a Mae Manee restaurant, their food is nice, recommending Basil Pork, stir fry cabbage, paneen curry & mango smoothie.

This is my 4th time here and definately the best location, cleanliness and breakfast here! I have tried several resorts in Phuket, BAAN LAIMAI  still stays at the top.

The hotel is right in the center of everything, the location is perfect. Additionally, the room was clean and tidy, with daily cleaning, and even the restaurant was excellent. I have nothing bad to say.

We stayed for 3 nights in room 8742 and love the sea facing view. However, the room is too noisy to sleep in. We can hear the aircon water dripping sound throughout the day, 24 hours! The nightly music till late night from the restaurant/bar near us, and the water pump is noisy. Also, fireworks as late 4am really kept us awake from dreams. Breakfast is okay with wide variety of food and nice garden seating. Please fix sound proof room or at least inform us of the noise when we checked in.

Good service and great location. Amenities are clean but slightly aged.

I hope this message finds you well. I am writing to express my dissatisfaction with my recent hotel reservation, as it has significantly impacted my honeymoon experience. 1. **Deluxe Beach Room Reservation**: I specifically booked a deluxe beach room after seeing appealing pictures. Upon arrival, I was informed that the pictures depicted a grand room, which was under maintenance. This is misleading and unacceptable. Additionally, I made a special request that was not honored, further adding to my disappointment. 2. **Beach Front Room Issue**: I also reserved a beach front room, but I was instead given a pool front room due to all beach front rooms being occupied. I made this reservation on November 3, 2024, well in advance, and expected my request to be fulfilled. Given that this is a special occasion for me and my partner, I am very disappointed with the service provided. I would appreciate your immediate attention to these matters and a resolution that reflects the commitment Trip.com represents. Thank you for your understanding. I look forward to your prompt response. Sincerely, [Abdulrahman] [Reservation Number : ***********]