Hidden Valley Eco Spa Lodges & Day Spa

We were looking forward to 4 days of recreation at the end of our 5-week desert vacation. Unfortunately we were very disappointed. As soon as we arrived you are greeted with a poster saying that the business is for sale. We were more than aware of this throughout our stay. A “warm welcome” was out of place here. The word hospitality is a foreign word. We were perceived as a burden on the staff. Housekeeping was only done once the day before departure. The special services included in the price – bottle of sparkling wine and cheese platter – were not delivered. The additional “Dinner Platter” and “BBQ Platter” we booked are simply a disgrace. You pay like you would with a star chef and only one person is fed. The grill oven that we used for the additionally booked breakfast hamper was simply picked up the following day. It's a shame we had bought food for this grill oven for the following days (unfortunately there was no oven in the kitchen). Furthermore, as overseas guests, we had informed guest service in advance (in good time - 4 weeks in advance) that we had to have 2 important letters delivered to the hotel address (which is standard service for a 4-star hotel). We were then informed by email that the team was completely overloaded and that such a service was not offered, but that they wanted to try the best. When we arrived - as expected - no one was aware of the issue and when we asked the owners, they got the following strange answer: "We have returned the letters to the sender". Thank you very much for this great achievement. However, what we would like to highlight: The hotel room was very well furnished. The fireplace and the whirlpool invite you for relaxing time. A big thank to the wellness team – the massages we booked were excellent!

We highly recommend Hidden Valley!! Brilliant place to unwind and relax in luxury. Staff were friendly and welcoming, and did an exceptional job at our couples Spa visit. Lodge was peaceful and the complementary items, including the port and cookies, were much appreciated. We were not disturbed for the two night stay for our wedding anniversary. Very beautiful bushland and picturesque orchard areas for a drive or walks with good restaurants around. We loved the getaway and indulgence. We hope to be back one day, thank you!

I let the staff know that the spa was cold and didn't heat up in 8 hours and was told that it was my fault for not calling ahead to make sure. Apparently because other guests staying the same night haven't complained then it must have been my fault. Don't stay if you want to use the facilities advertised on the site