Hotel Rutiliano

3rd time I've stayed here. That sums up my view perfectly. As always Luca (the host) was the consummate professional. The room spacious. The breakfast simply sumptuous with home made pastries as well. You can't fault the location either, as the hotel is 200 meters from the Centro Storico. Look forward to re-visiting for a 4th time !

Do not book at this hotel. Made reservations in advance at this hotel and received confirmation. Upon arrival, was told no rooms available - even though owner acknowledged receipt of the booking. On top of that - completely rude and did not even try to help find other accommodations. Was in the area for a wedding. Same thing happened with two other couples (family members). I travel extensively throughout the world and this was undoubtably my worse experience at a hotel.

This ideally located Hotel in the centre of town was perfect for our requirements. he service provided by Lucca (and his staff) was exceptional. It even included Lucca blow drying our bikes with an industrial leaf blower after we had washed them. His attention to detail and assistance in finding us somewhere to eat dinner (his family's restaurant) was much appreciated. he is friendly and warm welcome was welcomed after we had just finished the second day of the Tuscany Trail. The room I was allocated was sizeable and sun filled and most importantly clean and comfortable. The breakfast was enjoyable with a wide variety of choices to suit all tastes and although I didn't use it the pool looked inviting. Would most definitely recommend this hotel and will most definitely return when I am next in Pienza.