Hilton Garden Inn Pigeon Forge

This hotel was in the perfect area to get around and enjoy all that Tennessee had to offer. We enjoy are stay.

Nice hotel, friendly staff. It was reunion time with my brothers and sister. The four of us had our own rooms. My sister reported she found a hair in her unused bed, food left in the fridge. One of my brothers toilet didn't work, they were moved to another room. Our trash wasn't emptied. The cleaning appears to be sub-par for the rooms. The rest of the hotel appeared ok. Although, I did see a man in the kitchen area behind the food, a worker? I don't know, he had a very long beard and no hair net on. I'd like to see the food servers using hair nets. Hopefully the Hilton Gardens in Pigeon Forge won't get offended when reading this but will use the as critique to be a better hotel. The property is nice, the lobby was nice, the front desk people were nice. There are just a few things that could be tightened up to make this an even better hotel experience.

Wanted to enjoy on Friday afternoon, relaxing by the pool. It was like a neighborhood block party. People who didn’t even stay there was at the pool. Large speakers brought in, music extremely loud. Big glass containers with drinks, as well as food. Pool was more than likely over capacity. All of that was a violation of pool rules. Complained to the manager, he refused to do anything. I was not the only one who had complained. Others would like to have enjoyed their vacation by the pool, with out the block party.

Would have given 5 stars but they charge for their breakfast.

Everyone was helpful.

It was excellent