Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton

This place was absolutely disgusting. The room was full of ants/spiders on the bed and bathroom. it was also musty inside the room. I talked to the front desk and they said sorry we can’t do anything for you. Because you booked through a third-party. *******. I contacted *******, which contacted them and they refuse to do refund,I have the videos to prove it which I showed to them. and they noted it and apologized. What is an apology gonna do. the least they can do is refund its almost $200 dollars. For a room that we can’t even sleep in. I would not recommend this place to anyone. save your money and go somewhere else.

The hotel is centrally located. Check in was super easy and the staff were friendly. The property is beautiful and nicely appointed. We had two rooms during our stay, both had balcony's. The rooms were identical. The beds were super comfortable. So the downside. We were given room 602. When we walked in the room looked great but it had a smell of something. Not sure if it was mildew or what but my kids picked up on it immediately.. My youngest has pretty significant allergies and was pretty congested when we checked out today. The frustrating part was that someone named Jesse text me on day 2 of 4 and asked how our stay was.. I told her about the smell and she said someone would be in touch but no one ever reached out. When we checked into the next room we definitely noticed there was no smell like in our room. Not sure if I would stay here again. If I do I will check the room before we agree to stay in the room.

Daily housekeeping was terrible. Basically straightened bedding and restocked towels. A few days the trash wasn’t changed.

Family of 5- spent a lot of time looking for a hotel that would fit us and have a nice ambiance. We enjoyed the Black Fox it was off the Main Street and we enjoyed the river view room. The daily breakfast which we added had something for everyone and was well worth eliminating choosing one meal for the day- iykyk. The staff was very friendly.

It was close to everything, newer property for the area, could have beeb slightly cleaner in the room, pillows weren’t great.

The morning and day staff was amazing. The night guy was nit nice at all. The property is very clean but the room was very musky smelling. We could not get in the pool due to kids all the time. And the biggest thing to me was you will pay for all food. No free breakfast. The ladies that work the front desk are absolutely amazing. Very nice and respectful.