Grecotel LUXME White

Absolutely amazing. We absolutely adore The Grecotel hotels. We had the most amazing room I could not fault the cleanliness of the whole resort. The food was sensational. From the chocolates to the crepes to the sushi and traditional dishes. The customer service was 5 star. We are now booking another Grecotel to experience the 5star service all over again. A few of my work team have already returned after us shouting about it for months.

Our first stay at Grecotel LUXME White was truly unforgettable! From the moment we arrived, the warm and welcoming staff made us feel right at home. The exceptional service really stood out and made a lasting impression. The rooms were beautiful and comfortable, the facilities were top-notch, and the food was absolutely delicious. The entire atmosphere was relaxing and full of charm — everything we hoped for and more! Thank you for an amazing experience. We’re already looking forward to coming back!

Hotel, view, the beach, food and restaurants, cocktails etc. everything was very good. There is an open buffet and multiple restaurants and overall quite good.

We stayed at the Grecotel Luxme White in June for 7 nights. The hotel looks very pretty. Our room was clean and it was ok, quite a long walk to get there. If you like wine, they have a sommelier in the buffet restaurant – we don’t drink so this wasn’t something that we valued. I really don't understand how there can be so many positive reviews for this hotel when they serve Frozen Food, is no one reading the menus that state 'Dishes marked with *have been frozen'. The * is beside nearly every protein and ALL the seafood. This is supposed to a 5 star hotel, so not something we expected to encounter. We love seafood, but never expected all of it to be frozen, especially in the Mediterranean. This is probably why a lot of the food tasted bland. At least the waffles were fresh and very yummy. The communication with reception was terrible, they never called us back, kept having to ask for extra towels. Not enough sun beds around the main pool. We could never get a sun bed if we arrived late morning and if you go for lunch or even for a walk longer than 10 minutes they remove all your personal possessions. This does not make a relaxing holiday. Is it not normal for people to spend an hour having lunch? There isn’t much to do in the evening, just a singer or duet and you can't get a seat in the main bar if you have dinner around 8pm as it's already full. There is no security for your luggage, we had a late flight home and were very surprised we were not given a ticket for our luggage. We needed to get something from our case and my husband accidently brought out someone’s case, which looked similar to ours. Not very good. We wouldn’t go back, it was expensive, being foodies frozen food in a 5 star hotel is not something we would expect.

We stayed at the Grecotel LuxMe White Palace from 30th April 2025 for 7 nights. The holiday was booked through Jet2’s Luxe Collection, which promotes this resort as a premium, luxurious option. What we experienced fell well below that standard. Poor communication, broken room features and frozen food are the tip of the iceberg. The weather for the first 3 days was awful, 15°C horrendous rain and windy, whilst we totally understand the hotel aren’t responsible for the weather, they are responsible for the way they respond to poor conditions – the answer…nothing! There is nothing to do when the weather is bad but drink! The hotel is style over substance and cannot cope and should not be open until mid-May at the earliest. *Misleading Marketing & Frozen Food Passed Off as Gourmet Dining* Grecotel Luxme White's website states "fine dining, "incredibly fresh", "gold standard of F&B", “7 World Class Restaurants.” However, a significant amount of the food is “frozen”, including at the “fine dining” restaurant. It was up to us to spot the small * next to each item and look for what this meant at the bottom of the menu where it can be easily missed (and only in English). The statement reads “dishes marked with * have been frozen”. Implying that the entire DISH is frozen, not just the proteins! How can we confirm the quality of this? How is this not the same as any ready meal I could heat at home? What is actually being cooked and what is being reheated?! In the case of the Asia White this is nearly every single dish/protein (see photos attached). Given this is a 5* premium hotel chain, we thought there would be a good explanation. When we queried this at the Asia White, the server told us she “didn’t see the problem and to “just enjoy our evening”. We then asked to speak to the Manager where George stated “this is what the company does across all restaurants” and a casual shrug. The implication here being Grecotel does this throughout ALL their hotels. Only the offsite Agreco Farm Taverna uses entirely fresh food (highly recommended). As we continued to ask questions George treated our polite inquiry about food freshness with disrespect and outright gas-lighting. He constantly spoke over us and asked us aggressively “where do we say the food is fresh?” Given Crete is an island where a local told us he fishes for tuna every Saturday, the inclusion of frozen fish and seafood can only be understood as lazy, cost-cutting methods. The only thing that should be frozen is the ice-cream. Copy menus are attached to this review. The staff’s attitude is to demean guests for asking questions, instead of understanding the concerns as visitors unfamiliar with local practices. It is unacceptable for any hospitality venue, let alone a 5-star resort. Having stayed in many 5* resorts throughout Europe and Worldwide we have never encountered frozen food in any capacity. High volume and demand does not equate to cutting corners. We googled other Grecotels to see if it was

Our second visit to White Palace and our third using Grecotel. Cleanliness, good food and helpful staff are the key ingredients to any hotel and the White Palace delivers. We stayed 10 nights and frankly didn’t want to return home. We had a wonderful holiday and will always consider the Grecotel brand when visiting Greece. A big thank you to all the staff there - terrific, all of them.