Black Rhino Game Lodge

The stay was excellent! All the staff were concerned about our well-being, always smiling and asking if they could help with anything. The food was excellent every day; we thought we would be hungry between meals due to the lack of lunch (since brunch is served), but on the contrary, everything was very well served, and often we weren't even hungry by the next meal. The game guide (Mario) was very attentive, trying to find the Big Five and explaining the animals we encountered. It was an incredible experience, and we felt extremely well taken care of. The room is super confortable.

We had a wonderful time at Black Rhino Lodge. The staff was incredibly friendly and attentive, making us feel even better than at home. The food was delicious—far beyond our expectations. They’ve recently introduced a complimentary drink for the afternoon game drives, and we highly recommend trying the Black Rhino beer! Thank you to the entire team and to our guide, who did their very best to help us find as many animals as possible!

Renovations still taking place. Beautiful surroundings. Waiter service staff friendly. Once reception full staff talking loud in morning, many noise. Patricia, reception, not friendly person. Have travel many places, but she check in and was not polite and not smiling. Just not a good welcoming from her. Not belong in hotel, maybe doctors office. Food fine. But buffet afternoon need more options. Dinner perfect. Safari drive and our guide excellent.

Angle grinding while trying to relax was not fun. The lodge didn’t tell us when we booked that renovations were taking place. The rooms were very nice. The food has deteriorated a lot. This was our 3rd visit and the quality is below par for the price. The most disappointing was an extremely disinterested ranger. We spotted 90% of the animals for him. He gave boring facts and refused to answer any of the kids questions. Sorry but there is a lot of competition in this price range and this trip was a waste of money

We loved our stay, have seen a lot of game had an amazing sundowner location and we had great food :)

My stay was lovely and I was really happy with the drives. Everything could have been perfect but I discovered afterward that their customer service is BAD: I had booked transportation back to Pretoria via the Lodge but cancelled the return. They told me they would refund me but after one month I have still not received anything. Reached out to guest management who has been extremely slow to respond and even after several messages, they simply say that the problem comes from their bank... but no refund yet, no timeline, no support...They still owe me 4800ZAR/230EUR/270USD. When I pay for a " luxury stay", I expect the customer service to be responsive, proactive and prompt to solve issues at every level.