Sumus Hotel Stella and Spa 4S Adults Recommended

Very comfortable hotel with cosy rooms, in a quiet place, next to the beach, with great food, staff and evening shows every night.

We have been in this hotel 03 years ago and the food was really good, this is one of the reasons we decided to go back, but this time we were very disappointed with the Food, apart of the Grill , which I want to cumpliment the Chef Carlos; the cold buffet had no taste, the salad (rucolla) was something not fresh, I could not even find sometimes fresh onions etc. The "kind" of paella/rice did not have taste at all, which is amazing for "4star S" hotel. The positive point is the room, bed is confortable; the swimpool is fine, but it should have more spots with Parasol; The Gym is also fine; the location of the hotel is a plus as well. Although the food in the restaurant is no longer good for our taste, I must say the personal is very friendly. I cannot say the same for the personal in the Bar, we found them a bit cold, I have ordered a burger, it was not cooked enough for me, I asked to cook it a little bit more and after 05 minutes, they brought it back exactly like it was, just a little bit more warm, but not cooked enough, them I gave up. The reception is friendly, personal is friendly. Would we come back? Perhaps, but we would take only breakfast .

Cleanliness: -100/10 Our experience with cleanliness and customer service at this hotel was shockingly poor. On the third day of our stay, I placed our used bedsheets and pillowcases on the floor as a clear request for fresh linen—following the same policy they use for towels. To our disbelief, the staff repeatedly took those same sheets from the floor and remade the bed with them. This happened three times in one day despite our calls to reception and continued insistence. They claimed the bedding had been changed, but the stains remained. We even took photos as proof of their dishonesty. On our second day, we returned from breakfast hoping to pack and get ready for the day, only to find that the cleaner assigned to our room refused to return later—so she cleaned the room in about five minutes. Unsurprisingly, it was not properly cleaned. To make matters worse, when we asked for the official complaints book, the staff refused to provide it. For a hotel that claims four-star status, the hygiene, transparency, and customer service were all unacceptable.

Stayed at this hotel for a week in early June. We arrived quite late at night so had missed the dinner option. The lady on reception was lovely and offered us either a pizza from the bar area or to use as a lunch the next day (we were half board) We were in a standard pool view room, it was quite small but clean and nicely furnished. The bathroom was quite large with a shower over the bath (ok if you have no mobility issues) The bedding was changed only once during our stay and towels were replaced when we left them on the floor as requested. All the cleaning staff were very friendly, saying hello and good morning if you passed them in the corridor. The restaurant has a great selection at every meal and I think you could not fail to find something to eat. It was very good quality too. A special mention to Violetta who greeted you in the restaurant. She was so lovely and chatty and we were sorry that she wasn't on shift for our last couple of days as we would have liked to have said goodbye to her. All the restaurant staff are courteous and polite, with friendly smiles. The pool area is kept immaculately clean, I watched them every day early morning, cleaning & doing the pool with a robot and cleaning down the beds. Very impressed. I also liked the fact that the pool area was not opened until 9am so nobody could 'reserve' sunbeds. A definite bonus!! There are only umbrellas on 2 rows of the beds and I think this could be improved. Also the umbrellas were of a fixed kind so it was hard to get in the shade if there were 2 of you as only 1 seemed able to get in the shade as you could not position the umbrellas. The waiters at the bar/pool area were very efficient. A special mention to Pedro who we found very attentive and polite. Another mention to Juan, who always had a smile on his face and served drinks from behind the bar. I have only 1 complaint about the bar, on our last night we had ordered 2 Baileys - what we received was definitely not Baileys but probably a local substitute which was quite sweet. I would not have minded if we had been told or charged a different price for it but we were not told. We had had 'proper' Baileys earlier in the week so I'm not sure why this time we did not receive it. On another evening we had been out and got back to the hotel at 11.20pm (the bar stated opening times until midnight) but we were told the bar was closed. We only wanted a night cap. The entertainment we saw was Ok - a vintage disco, a lady singer and a DJ - we got up and had a dance, which seemed to encourage others to get up. All in all, I would recommend this hotel, the staff were great, the food was amazing and the location is good for other restaurants. shops and proximity to the train station.

Just returned for 6th holiday & the hotel gets better & better , so clean great staff my only down side was that the hot food was very similar each lunch/ night , but saying that it was very tasty & if you looked there were options but mainly salads . On the whole loved my week & will definitely be coming back next year , fully recommend

We stayed here for a week long stay, attending the F1 Grand Prix and then intending to pop into Barcelona as well. The hotel were very accommodating for us, helping us with car parking upon arrival, providing us with a very comfortable room which was well cleaned during our stay and we ye time we had to relax around the pool and use the facilities were thoroughly enjoyable! The pool area is in a great location to relax and enjoy the sun. The gym/spa facilities were perfect for us to enjoy when able and I managed to enjoy a high quality orthopaedic massage with a skilled and knowledgeable therapist. The location gives you a good break from the city life, but with a train a short distance away from Barcelona so you can make a good day trip in to visit. Admittedly we did have a minor issue with AC leaking into our room on some days but the team were great to react as quick as possible and were not disturbing at all when addressing this.