GreenTree Inn & Suites Pinetop

Friendly staff, excellent room, soft sheets and towels. Nice location. Good breakfast. And love the pool and bar area.

Very quiet, up to date hotel. Good breakfast with good selection of items. We had to cut our stay short and Leyha (sp?) was very helpful with accommodating that. We were located next to the pool and were worried that it would be noisy, but it was not. Our bed was very comfortable with nice pillows. Highly recommend this establishment and would stay here again if in the area.

I usually come here once a week for work. This time I had a request so I tried to call the office and the line was busy. So I decided to stop by. I went in and a person was on the phone in the office. I waited, and waited about 30 minutes, finally decided to say Hello so she can hear me. Manager came to the front desk visibly upset because how I dare to yell and ask for help I guess. How can I help you Ma’am with an attitude she ask me. I ask if there was any possible way I can check in early. She reply right away, No, No Ma’am I can’t do any early check ins as we are very busy. She wouldn’t tried or check with anybody she just responded immediately not possible. Because of the BAD experience I had I told her, this is probably the last time I’m staying here. She was furious and started to yell at me. I didn’t hear what she’s saying because I’m walking outside the building. So Rude, unprofessional and she is the MANAGER!!! Cero customer service.

The worst hotel I've stayed at in awhile... Breakfast was a joke.. coffee was luke warm.. had to change rooms due to screaming in room next to us... New room had a toilet that screatched every couple of hours.. would attach a sound it made if I could....literally did not sleep for 2 nights.. try somewhere else

This hotel is confusing. Let's start with the good: location is good, breakfast is really good, bed is very comfortable and good, room is clean and modern enough, and the bar was enjoyed, staff is friendly mostly. What makes it confusing and bad: ice machine was out of order. The sauna was out of order. The pool was out of order. The hot tub was out of order. If you explore other reviews, this is a recurring theme at this hotel. I understand the odd occasion, but that is clearly not what's going on at this hotel. What's perhaps worst of all is fhe 10$ (plus tax) daily fee you will pay ON TOP OF WHATEVER PRICE YOU PAID FOR. I used a third party to book. Chances are you will too. It shouldn't matter and it doesn't matter. You'll also find the I suppose manager? sifting through comments trying to defend this. Stop it. You are wrong. This is a disgusting practice, and guests expect to pay the price they see when they book. It is deceptive, shameful, and wrong. So you can add 11/night to any price you see online I guess. I wish I could be more satisfied. I think the manager is just inept at their job frankly.

This hotel has been perfect for our weekend stays in Show Low/Pinetop area. We are a family of 5 and have to be strategic about keeping our fun weekends to a tight budget without compromising comfort and quality! We used to stay at another local chain that offered free breakfast, until they changed ownership and quality & value sank to a low. Thank goodness we stumbled upon this home away from home. Price is right. Amenities worthy. Comfort just right. Bonus, free cookies for the kids!

This hotel has so much potential - but sadly, it was disappointing. When we travel, we look for properties that are eco-friendly. With a name like “Greentree” and a sign in the bathroom about the importance of protecting the environment, we would expect to see recycle bins and not single use plastic, styrofoam, etc. in the breakfast area. Not the case. Surprising that this hotel doesn’t offer compostable plates and cups, for example. That is not hard to do. This hotel also seems really understaffed. We’ve called several times since our stay because we accidentally left an important item in our room. We can’t get through to anyone. No one answers the phone. It just rings and rings. Finally, the hotel is a bit worn down, as other reviewers have commented. That being said, the pool and hot tub worked just fine. Also, the maintenance guy was very nice and friendly.

Reserved the GreenTree based on O.K. reviews and I try to stay at non-brand name hotels. (Give business to the little guy); however, I might change my philosophy! Upon check-in, we were given a multi-paragraph, fine print, agreement listing all the DON'TS and requiring signatures or initials at each paragraph. No pets, No Smoking, etc. All O.K. but a little off-putting to be asked to agree to the MANY DON'TS... Almost needed an attorney for the fine print! One questionable item was the surprise $10 a day Service Charge!?!?! But what the heck... figured the housekeeping staff got the money making up for the non-tippers. WRONG! When no housekeeping was done the next day... we were told that the "Service Charge" was like a resort fee LOL! Resort??? AND that we must not of read the sign that said housekeeping must be requested. WOW! We were so busy reading the fine print of the DON'T agreement, that we didn't see a sign IF there was one at check in???? I don't think it was there when we checked in. In fact, the next day, when we went through the lobby. Guess what? NO SIGN!!! It's NOT the $10/night... It's the shady circumstances AND the whole principle of adding extra fees to a mediocre hotel and trying to pass it off as a Resort Fee The GreenTree was an O.K. hotel and the ADA wheelchair room was done fairly well; HOWEVER... the GreenTree IS TIRED! Definitely needs updating! One more minor issue... the pillows could have been used as bricks! When I asked a housekeeper if they had any other pillows, I was snarled at and told, "That's what we have!" They were NOT busy... maybe 6 cars in the parking lot. NEVER AGAIN!

Horrible old building. Creaking walls every time some walked down them. Kids were awake all night because of the noise, then were told the hotel was out of pancake and waffle mix for breakfast; only offered frozen omelets and microwave sausage that you would by at Walmart. Breakfast had to be served by an employee. You could not just grab it yourself. Line took 25 minutes to get our food. Kids were crying. Sauna was broken. Huge patch job on the ceiling above our bed that wasn't even painted over. No thermostat on the old window unit heater. Wish I could give it 0 stars.