NH Pisa

I have requested to leave the hotel immediately after I entered the room. We have tried to request a cleaner room, but the front desk staff strictly said, NO ROOM IS AVAILABLE. Neglecting the poor attitude of the staff at the front desk (maybe cuz we are Asian), the room is super creepy, very dusty, dirty and outdated. (I am paying for a triple room, prefer 1 king and 1 single) We were all terrified by the toilet, and is obvious to see the mould at the ceiling, and dust particles on the floor. Then, the bedroom. Aircon outlets were super dusty, that we kept sneezing during our short stay in the room. Door knobs missing at the wardrobe, peeling wallpapers with scratch marks on, outdated paints on the cupboard, not to mention this is the last room of the corridor. I made my choice to leave the hotel for my family's safety. Feel free to compare my photos with the photos provided by the hotel, or uploaded photos from the customers. I paid £170 for the room, not during a peak season. Feel free to comment. This is definitely NOT what I expected, and irrelevant with any photos, which the front desk said the new rooms are only for the superior room type.

Very clean, very convenient. Just opposite the train station. We arrived early and they let us check in at 11.30am 👍🏼.

Great location for a short day trip to Pisa as it is right opposite Pisa Centrale Station. Plenty of good restaurants around the hotel. The male receptionist who checked us in last night was quite cold but the lady receptionist today was very nice. She offered us to use the washroom after check-out and before heading out to the station. Hotels don’t give you free bottle of water though so just a reminder to buy your own.

Excellent service by receptionist Sylvia. The hotel is clean. The bed is comfortable. I was in the deep sleep so I don’t know if it’s noisy, The Location is great as we only went to Pisa tower once, which is 20 minutes walked. It’s literally in front of Pisa train station which will take you to Florence in less than an hour. I recommend NH hotel.

Hotel directly in front of train station. About 20 mins walk to Pisa tower. Clean hotel and helpful staff. We love our stay here.

Friendly staff and great location. Nice breakfast!