The Rif - Boutique Hotel

Super cute hotel, was previously a stately home. We stayed in a family room at the back of the property. It had a great patio with comfy furniture. 5 minute walk to the Piazza where the Leaning Tower is located. The neighborhood is slightly sketchy so I recommend paying for their parking, which is gated. They do seem understaffed but the staff were all super nice. We ordered room service and it was not very good. More like they purchased food from a grocery store and heated it up in the microwave. It was a perfect location and good nights sleep for the family so it suited our purposes.

This is such a comfortable, modern and stylish hotel. They make you feel welcome, and they give You all the necessary elements and supply You with ropes, sleepers, shower cap, dental needs, and a hair dryer with attachments, a real treat when you have my hair type. I love thenreakfast and been able to eat Al fresco with such attentive staff making sure I was comfortable.

We stayed in The Rif Hotel October 2023 and fell in love with the place. The fact is was so close to the sight seeing areas and more so a few minutes from Pisa airport. Having loved the time previously, we had we booked again for October 2024. We spend a week or so in Florence and the Rif hotel was so handy to stay the night before our flight the next day We have just arrived from Florence and checked in to The Rif hotel. To say we are disappointed is an understatement. We were told our room was upstairs and having been here before we knew that it was going to be like our last room or of similar quality. After going up and then through a door, then another 21 stairs to get into our room, we are absolutely shocked as the room is basically an attic. The hotel states on its website it has 15 boutique rooms and this is by far anything boutique! Under no circumstances would we have ever booked this. Like the last time, we had booked a double room, we thought it would have been like the last time. We mentioned this to the front desk who advised they were fully booked. That would be acceptable however to be put in a room such as this is a disgrace. We were told we had booked an ‘economy’ room but there is no reference or images to show what their version of an economy room looks like on their website. There is no phone to contact reception, and the only windows in the attic are unable to be opened due to their height. Two chairs are in the entrance way but not a table to put a cup or glass on. These things might seem trivial, bur you would expect a business offering luxury, would pay more attention to detail.