Itz'Ana Resort & Residences

Hotel setting is lovely - beautiful beach and grounds; loved the beach games and water sport equipment available. The villa was also very well laid out, especially for a group, but ultimately it was hard to justify the cost with the service and issues that arose. Biggest problem was that our hot water did not work every day of the trip. They would send someone to “fix” it and just seemed like they spent a lot of time tinkering without actually addressing the issue - general vibe from staff was they just could not be bothered to properly fix it. WiFi also did not work in the villa except in the kitchen - not a huge deal when you want to spend most time on the beach, but tough because cell service was also really poor. Lastly, highly recommend avoiding the hotel restaurant - poor quality, poor service and overpriced; lots of good spots walking or in town. That said, they have a pizza oven at the pool and the pizzas were quite good for daytime nosh! The setting is quite beautiful with lots of potential for the hotel, but service and quality lag especially when they are charging the nightly rates that they do.

Enjoyed a wonderful meal at the Itzana bar with my new bartender friend, Osmy. He recommended the scratch made cheesecake along with a flaming coffee bean sambuca to pair with it for dessert. Perfection. Thank you so much. Can't wait to return.

Great times even with a tropical storm. Staff was friendly and the amenities were clean and fun! The troops were spacious and the sunrise over the ocean was breathtaking. The pool is huge and the paddle boarding was fun! All that with great food options at every meal.

I spent 6 days and 5 nights at the Resort and it was as if I was the only person on the resort because we choose to come during rainy season. Even then the operation and staff were so kind and welcoming. We loved Leo, Osmy, Karen, Phillips, Delvin, Bryant, and Kimberly! We appreciate the hospitality and kindness.

We really enjoyed our time at Itz’Ana. The experience was very peaceful. There is an incredible view of the beach from the pool and restaurant. The rooms were clean. You can tell the staff works hard to keep the property looking beautiful. The concierge helped us arrange a snorkeling trip which went so smoothly. The front desk staff was very kind and helpful. The resort provided transportation to and from the airstrip as well. Drinks, food, and service were excellent! We would love to come back.

We had a brief one night stay before heading out on a sailing charter. The room at first glance was lovely and the ac was definitely refreshing. What was less than appealing was the bugs that crawled out from the tissue box on the bathroom counter. However this was not the most disappointing part of our stay. It was actually our credit card being compromised. And trying to follow up with management afterwards has been nearly impossible. I’ve called multiple times prior to posting trying to speak to someone other than a reservations agent, and each time I am “transferred” the line disconnects and calling back results in going straight to voicemail. Hard to recommend this property based on our experience. Our brief stay has caused a lot of headache and extra work cancelling our card while we should have been enjoying our vacation.