Quality Inn & Suites Plano East - Richardson

Booked for surgery at medical city plano, wife stayed here instead overnight at hospital. Very clean, lots of lighting in parking lot. Breakfast is basic. Waffle maker, cereal, bread,jam and yogurt.

房間乾淨，服務及時

一般一般 早餐太少類別

You certainly get what you pay for! Or room was large with a reasonably comfortable bed. The whole place screams- BASIC but as I said you get what you pay for and it was certainly cheap. It didn’t feel particularly safe. There were some ‘ odd’ characters wandering around the hotel. The door to our room looked and felt insecure and there was no safe in the room. This isn’t somewhere I’d recommend to my friends. Sorry

We booked only one night here, thank goodness. The A/C DID work in our room, so that's the plus to this review. The room wasn't really "clean" when we got in (just random wrappers & some small pieces of trash around/behind bed) but I didn't worry about it, as I was only needing somewhere to sleep. Not long after I laid down, a roach (pictured) was crawling on my bed! I hate roaches, so this was disgusting to me! I finally found it & killed it, but while looking for it, found ANOTHER small bug by the bed! (Also pictured). We've stayed at all kinds of hotels (mostly Choice brand, as we're Platium status) but this is the first time to have BUGS. Very gross.

Very good rooms, beds very good, clean room and clean bathroom. Breakfast was good, very clean area and well stocked. All staff very pleasant and friendly and helpful. Location was very good and plenty of parking spaces. Would have liked if breakfast was served til 10am everyday as it seemed a rush every morning to get down before 9am

We chose this hotel based on convenience for attending a funeral in the area. From check in to check out this experience wasn’t good. It was so bad that we only stayed one night and forfeited the second night and drove home when we planned on resting up for the drive home. We requested upper floor when we made the reservation but were given first floor. We went to the room and it smelled horrible. We went back up to the desk and told them it stunk and we had requested an upper floor and wanted to move rooms. They accommodated us. We moved to the second floor. That room stunk like Chinese food. I opened the window when we left to air it out so it was just okay after airing out. The beds were so hard that neither of us slept comfortably. They refused to give us extra towels until we brought them the used ones. There were nails sticking up in the carpet which we folded a towel to place over them so we didn’t step on them. The carpet was very dirty and in bad need of shampooing. When we tried to check out a day early front desk staff were M.I.A. so keys were left on the front desk. Hopefully they figured it out. Lots of traffic noise from the highway. Constant fan didn’t come close to drowning out all the noise. We will never stay here again or recommend this hotel to friends/family.

Most of the staff were fairly friendly. The continental breakfast was kept stocked and clean. However, if you have a pet don't expect your deposit back. $100 pet deposit. They inspected our room after checkout and saw 2 small tufts of hair and refused to refund us! I assume they have vacuums? Don't say you are pet friendly if you're not!!!

Excellent hotel. Clean. Free breakfast. I stayed in a king suite. Very nice. The one and only complaint...the coffee in room and at breakfast was not good quality at all. That won't prevent a repeat visit, but it is something easy for the hotel to correct.