Fairfield Inn & Suites Plattsburgh

Staff outstanding.Room had all amenities that we needed. Bed comfortable. Shower great. Breakfast had several options.

I had several issues. Lobby was disorganized and messy. Staff told me that the car charger was complimentary (it is not) and also only one car can charge at a time or it shorts out. Warmish not hot shower. They don't clean your room, make your bed or empty your garbage. Breakfast was shrink-wrapped and/or steamed not fresh on my days that I noticed. Pot smell in hallway. Stained chair that was very disgusting. Front desk staff not professionally dressed (character sweatshirt). Not the Marriott quality I pay for and am used to. They seem to have workers/contractors that stay here for extended times (they set up their own picnic table outside). I would not stay here again.

Nice family hotel. Very clean and new Beautiful hotel! Super clean and new. Friendly staff. The pool was green but apparently the health department checked and it has to do with the “paint” color. The hot tub was wonderful. Breakfast needs to be refilled more frequently. For the short duration of 6-9 for breakfast there should be full trays at 8:15 and they were bare. Guests had to ask for refills. Even at 8:45 there should be enough for guests with young children to access the warm meals with staff nearby to help refill. (2 days in a row there were empty trays well before 9:00am) Overall; the room was comfortable, clean and the lobby welcoming. We would come back. The front desk employees were friendly and helpful. Thanks for a nice visit!!

Overall, just an average stay. Breakfast options are bare minimum. Parking lot went untouched during the snow storm. Staff overall was "fine" but tended to give the impression they were bothered by requests. I overheard the daytime front desk woman tell someone over the phone she was "slammed" with a busy lobby and couldn't help them, but the lobby was empty. Overall, it was fine for the price, but I wouldn't stay there again.

Nightmare It was a nightmare, just imagine it is February subzero temperature and there was no hot water for the two days we stayed there. and when we asked to talk to a manager there was no manger to talk too and the receptionist couldn't help in this matter. furthermore, the breakfast area the first day had no hot water for tea and there were no plates and the next day there was no coffee during our breakfast. Plus they didn't cline the room and when we asked why, there answer was that we have to call and ask for the service.

There was a storm in Plattsburgh and the parking spots and walkway leading up to the hotel were not plowed or shoveled. Very unsafe and disappointing to unload and walk through a foot or more of snow to get inside. Once inside the hotel was very clean and check in was quick, smooth and staff was very courteous.