H10 Lanzarote Princess

Our recent visit was our 20th and we enjoyed it just as much as our first, the hotel is very clean and the staff are so friendly and welcoming, there are two pools one indoor, which is heated and the outdoor which is slightly cooler but fine once you are in, there are plenty of sunbeds, not advisable to try and reserve them as a pool attendant will take any unattended towels away, after 11.00am you should be ok, the restaurant is busy at times, but this is to be expected in a buffet restaurant, breakfast is the best meal, we didn’t have lunch as we were half board, dinner can be a bit busy depending on the time you eat, there is plenty of choice and a grill cooking on request, the animation team have several things going on during the day and there is a good selection of evening entertainment, for those on all inclusive or privelege there is use of the Sakura and Italian themed restaurant, but you need to book as they fill up very quickly, all in all I would recommend The Princess, everyone has different tastes but we enjoy it

Rooms clean, dated but ok. Reception area, pool area lovely and clean and spacious. Plenty of sun beds although not so many umbrellas. Only downfall was atmosphere around pool as everyone was giving off about food and poor service which is not what u want to listen to laying by the pool but totally empathetic towards people in agreement with their concerns. Food terrible, buffet has poor selection, dirty glasses/plates etc, poor service and had to try and make own place setting as some tables no cutlery, some no glasses, some no napkins so had to lift off other tables to get sorted. Food cold. Dirty with food laying all round the trays etc. Staff in restaurant unpleasant and clearly overworked! Chef one night was room cleaner the next day and waitress the same night??!!! They clearly cannot get staff. Entertainment was mostly poor, water polo and drumming good. Singing in evening would have been better at karaoke!! Only one staff member at cactus bar and wait of 30 minutes at times to get drinks. Mikes bar did not serve soft drinks so while at evening entertainment outside, guests expected to climb 2 flights of stairs for soft drink! Beds very uncomfortable! Our room was overlooking the backyard of hotel and felt like bin lorries there day and night and all we could hear was glinking of glass into early hours of the morning with bins being emptied into lorry. Not to mention someone in chef whites power hosing the bins. Stuff you need to see to believe. Messaged TUI in app who advised to speak with rep in hotel. Spoke with TUI rep who has no interest in helping. He said all i get is everyone complaining about same thing and nothing he can do. I felt sorry for him tbf. Offered voucher for next holiday and asked if I would return the next day to get it but on return he was nowhere to be seen. Had note in room to contact guest reservations obviously as TUI must have mentioned to them. When i went to guest reservations i left after waiting 10 minutes while 5 members of staff stood and talked amongst themselves. Me talking to them wasn’t going to change our holiday or all the concerns so I wasn’t really bothered about speaking with them. Very disappointed as reviews show returning customers….I don’t know why. Good location, shop across road and 5 mins walk into town. Overpriced and I will not be returning

Fantastic location, we have stayed in Playa Blanca before but further up the coast and this hotel is perfectly located between the beach, shops, restaurants and bars and Rubicon Marina. The hotel has a no reserve of bed/sun loungers policy between 8am - 10am and they do enforce it although we were told by other guests not reception. The food it lovely but options are limited and we opted to each out at dinner a few nights just for change. Our All Inc package allowed us to book a visit to the hotels two restaurants, Sekura and Dolce La Vita....both were amazing. The cactus bar and the small drinks truck were fab, staff work so hard and there are some great pool snacks available....pizza, onion rings, salads, baguettes. All the main brands available at the bar, Malibu, Absolute Vodka etc which is a nice change as we have found an upgrade is needed to access this at other hotels. We booked with Tui and booked the Dolphins at sunset boat trip, highly recommend but we did find it cheaper on the Travelon website so we'll worth a look on there before you book anything. We travelled with your teenage daughter and our 18 year old son and this resort was ideal for both. We hope to return.