Gästanvändare
20 juli 2025
We have just returned from a two week stay at the Princesa Yaiza. The hotel came highly recommended to us, and so we were excited and had high expectations of our holiday. On arrival, we were quickly checked in, given a welcome drink, and a map of the hotel. Our rooms were located in the family block ‘D’. We were left to get on our way and find our rooms. The hotel is a maze. We ended up going up and down lifts, wandering through empty, dimly lit corridors with barely a person around to ask. The signage was confusing and felt like we were going round in circles. A 5* resort should be taking you to your rooms - especially with such a confusing layout of hotel. We finally found our rooms and were happy with them - nice views, spacious and comfortable beds. There was a fridge, sink, some cupboards and a coffee machine. No worktop space, cutlery or plates etc which would have been really helpful. The other thing which I really didn’t like in the rooms was the furnishings had so much rope as part of the decoration. This is fine on tables, but the drawer handles were rope and the bed frame had rope around it. It was absolutely filthy and obviously very hard to keep clean. It took us several days to get used to the layout of the hotel, and it became the biggest disappointment of our stay. Our block was connected to the main hotel by a long underground tunnel. We had to walk through the tunnel each time we wanted to go to kids clubs, the reception, the beach, the kids entertainment show, the shops, another hotel pool, and it became such a chore for us. For context, the walk from our room to kids club without any children walking was 12 minutes. I know other reviews say it’s not a problem, but with young kids and potential for back and forth several times a day, it does become a bit tiresome. Going to another pool in the main hotel sounds great, but then you would be further from your room to go back up/down through the day. You would also need to get up at 7am to make sure you got sunbeds! For that reason, we based ourselves at the family pool in our block most days. The family pool was nice, some days the sunbeds were an issue and other days not so much. They are very close together though and there are not enough umbrellas. I asked for an umbrella one day and was told there aren’t any spare. I also had a power washer sprayed all around our sunbeds one day at 11am as the floor was dirty. Why not be cleaning before the pool opens?! The pool area was often littered due to the winds and the bins too small to cope with rubbish. There was a lack of drinks choice at the bar, service was a hit and miss (no lounger service), and atmosphere was lacking. It was the little things like this that meant the hotel is not 5* standard. On our last day they had a pool party at the family block. It was a breath of fresh air to have music, a slide and some general holiday atmosphere. The kids loved it and it was nice to see. The kids club is great and there is a s
Översätt