Gran Castillo Tagoro Family & Fun Playa Blanca

The hotel staff are all friendly and hard working. Room was very comfortable. Great place as a base to explore as bus stop just a couple of minutes away. This trip was our first abroad for about 15yrs and we were not disappointed. It was my birthday during the week and the hotel provided complimentary chocolates and bottle of fizz. A really nice touch. The hotel is described as a family favorite on the Jet2 site and that is certainly the case. Lots of very loud children about, with very few manors when it comes to the evening meals. However there is adult only seating areas. It had nightly entertainment for the children which gave the parents a bit of a break The food is very well presented with plenty of choice and tasty the only criticism would be alot was luke warm which did them a disservice. The whole place it kept very clean with housekeeping working throughout the day. Lovely choice of pools two of which are adult only. Cold when you get in but it was February. Easy to walk to local shops and bars with the marina about 15mins away and Playa Blanca 30-40. We found Lanzarote a lovely island and a week wasn't enough time to explore so we have already booked to return to the same hotel in May for two weeks

Just amazing. Bubbles on arrival, the hotel is very spread out and has lots of different areas and pool. Amazing for kids with kids club and evening shows etc. food was great and the staff were very friendly. There is an OK beach opposite, the marina and better beaches around 15-30 mins walk away. Best holiday I’ve ever had:)

Positive: A relaxing time at the Gran Tagoro Hotel in Lanzarote. We stayed in June 2024 and enjoyed it, especially the wonderfully large room, positioned higher than this January visit, with a good view of the pool and sea, comfortable beds, large rooms and a beautiful, efficient shower room. Hence we revisited in January 2025. We enjoy Lanzarote and have regularly chosen to visit the whole island over many years. We are an older couple but still like a hotel which caters for all generations and is less formal than some of the other hotels in Playa Blanca. The atmosphere and decor, facilities and layout of the Gran Tagoro on the Papagayo side (east) of Playa Blanca provides a fun enjoyable experience for young and old. However, it has a primarily young family focus and lives up to this - see pic. The main pool area looked real fun! Yet there is a very quiet relaxing adult pool area with a large and small jacuzzi (not working this time), well supervised by the bar staff who were extremely efficient and polite. It was this area (and the large rooms) that brought us back. The variety and quality of the food, given the amount of people catered for, is very good. Staff extremely efficient, tables always cleared and available. We changed our evening meal to lunch each day preferring to eat afternoons. This meal time change had nothing to do with not enjoying the Tagoras' evening food (or wanting to eat at the marina). Dishes varied and were very good indeed*. Do understand the complex works on, and is marketed towards, teenagers, young children and babies, be prepared for very little adult entertainment and some lively noise in the restaurant (we found dodging the children running around a genuinely laughable challenge) and the whole complex may pleasantly surprise you. It was all very clean, dining staff and room service cleaning outstanding. Negative: 1.Reception The reception service could be much better: This was not a queue or efficiency problem but perhaps what could be called a poor customer focus/approach, possibly resulting from a lack of training on issues such as communication, body language/attitude and a general understanding of how this affects the customer, and also the hotel's image. On arrival first impressions count, especially as it is when the bill is settled and guests are often paying out a considerable amount. On both occasions it was lacking. Dreamplace Hotels do need to address this - other reviews have alluded to similar problems. 2.Food Temperature* Some reviews have mentioned the cold food: Yes, it is on the cool side, cold plates too, but microwaves are present in the restaurant. The restaurant layout is generally an extension of the main building, like an awning, and affected by window draughts which does not help. However, more central restaurant seating is available away from draughts. 3.Discern your room carefully, you will experience early morning noise (6.00am ) from pool cleaning equipment, and pool clean

This hotel is excellent for families with your children. As a group of grown women, we also had a brilliant time at the hotel but it’s definitely more geared towards families. The rooms are really Spacious and the food was good. We did. Price a lack of plug sockets, especially around mirrors to do your hair and lighting around mirrors wasn’t great but not a big issue. It’s a long walk to Playa Blanca but taxi’s are around €5. So again, no big deal. We would definitely return as it’s great value for money.

Our last evening here and it’s been wonderful. I booked surprise for my husband’s birthday - the big 50! Lovely views from the room, plenty of space and nice food - we hope to visit again soon Recommend the buggy off road experience and the electric bikes to papagayo beaches!. Ou maid was lovely and the adult swim area staff also superb

Just back from staying here. First time to lanzarote and this hotel group. Also first sun holiday for our youngest 3 children. I'll start with check in. We arrived around midnight after a 2.5hr flight delay. Thanks tui! Kids were all shattered. We walked into the hotel feeling slightly bedraggled. Kids were greated by a happy staff member who have them each a balloon. Reception staff were so nice. Told us if we were hungry we could still get some plates of food at the restaurant. Luggage was taken to room for us. We had a 2 bedroom family room and it was huge. Beds comfy. Place was spotlessly clean. We all slept amazing the whole time. We had one little blip where the twins were ill (not hotel related) but again Reception helped us with advice on getting them seen. Local medical centre in playa blanca was again fab. Super efficient and very quick. We very much enjoyed our week and are looking to go back again next year. The entire hotel is spotlessly clean. Food was fab. Not the same every night and plenty to eat even for our of our "beige only food" Kids. We were all inclusive. Many pool areas which the kids all loved. They did the kids club twice, again they loved it. We went to a little local wine bar over the road while kids were there. I can recommend that too! All in all a fabulous holiday. Many thanks to all the hard working hotel staff. X