Parque Santiago III Official

Wow! Booked with easy jet! Wasn’t expecting anything on the scale that we got! From start to finish that place is unreal! The reception staff was very welcoming our room was ready as soon as we arrived we in the Tenerife block room 4088. The room was nothing like you’ve ever expected we had a ground floor with sofa bed and upstairs with 2 beds and bathroom, both floors having balconies and very well equipped kitchen! Great hair dryer and powerful shower! I could talk about this place all day! The location is fantastic!!! La vista beach is beautiful with so many bars and restaurants on your door step this place is one you’ll never forever! The whole place is so clean and tidy and the pool area is fab! No fighting for loungers that’s probably because it was Feb! The restaurant on-site and icecream bar was reasonably price and the staff was very helpful. The slide was amazing for my children we just had the best week ever! Local supermarket sold a great range of food and the best fresh fruit! And right outside sold amazing waffles For 10 euros! We just loved it! And will definitely be returning

Stayed here a few times a few years ago, saw a good deal with Jet2 for 4 nights and decided to come. We had a studio overlooking the strip, it was quite dated but clean and relatively comfortable, we didn't spend much time in there anyway. Pool area great and nice not having to go down early to reserve sunbeds and you can also leave them for a while for lunch etc, although some left them for hours.Every was very clean, apart from the toilets near the kids park. The main pool wasn't heated and quite cold although there is a heated one next to it . Overall a great stay

We stayed here for one week in Sept, 3 adults and one child (5) We were a little concerned because there had been some poor reviews before we went, but we had no need to worry, Check in was easy and freindly, We was given a terrace apartment 0093 In lanzarote section which was really nice, it was very clean and a good size apartment, kitchen had a fridge with a little freezer compartment, cooker, oven, kettle, toaster, there was also a new dishcloth, sponge and teatowel. Bathroom had a bath with shower, there was also a hairdryer in here,, Bedroom was a good size, 2 single beds together, 2 cupboards, dressing table and safety deposit box and fan on ceiling Good size front room with a tv, decent sofa bed, table and chairs another ceiling fan and another cupboard for storage, Plus there was a portable air-conditioning unit. really good terrace area with another table and chairs and 3 sunbeds, There was a pool just outside our room, We sat by the children's pool, Out grandson loved the children's waterpark area with slides and play area, We found all the pool areas lovely, there was plenty of sunbeds and parasols, some people did put towels on the beds when they open the pools up about 8 in the morning but you could get sunbeds pretty much all day. The hole place was kept very clean and tidy. All the staff we met were really nice and friendly. We will definitely stay here again.

Good rooms clean. Beds comfortable. Extremely quiet. Lovely pool area. Loads of beds. Excellentcarea for kids with slides. Bad. Duplex rooms only really good for couples. Stairs not that safe. Bathroom UPSTAIRS.. No door upstairs so if downstairs the lights can be seen upstairs. No proper kettle in room.. no microwave in room. Lack of extra sheets.. minimal pillows.. had to ask as reception and slow to arrive. No entertainment here. Pools close 6pm Saltwater pools.. heated one extremely salty. Other pool really cold. Restaurant downstairs overpriced. Bar .. overpriced and bar people could do with cracking a smile.. miserable as sin.

After 6years of holidays at Parque Santiago 111 , I can honestly say after this years experience it will be our last. We have always had studio accommodation apart from 2 years ago when we had a 2 bed due to extra family coming with us. Although some have been refurbished and some still very dated we have always found them spacious and good quality until this year. We arrived late at night after several delays so with 2 children aged 1 and 3 we were all very tired. Check in was quick and we was allocated a room above reception in the tower. I can only describe this as a box with a small triangle balcony over looking the street but was only big enough for the table and 3 chairs, bearing in mind there was 4 of us. We couldn't fit the 2 pushchairs in the room. The TV was dangerously positioned above the fold out bed which you where lucky not to knock your head on when getting in and out. We asked if this was all they had as it was far too small and was told if we came down in the morning they would try to allocate us an alternative room. So without unpacking we had to spend the night in this room. The next morning we were told a different room was available but wouldn't be ready until around 2-3pm but we had to check out from the original room by 11am and put our cases in the store room. So we still couldn't unpack and had to waste a day of our holiday hanging about waiting to get a room change. Around 2 30pm we were contacted to say our room was ready which I'm sure had been allocated to us out of spite, what a shambles the room wasn't much bigger than the first apart from being more square the rest was awful. Bedroom floor tiles cracked and loose, rust in the bath and out of the shower head when first turned on. The fold out bed mechanism had sharp bits of metal which scratched your legs when trying to get on and off. Everything about it was just awful. We again asked reception if this was all that was available due to size and condition and was told that we had been changed once and if we wanted a bigger room we would have to pay 40euros extra per night. I mentioned about the previous studios we had been allocated and how much bigger they where why couldn't we have one of those. Apparently these rooms are no longer part of the studio allocation with jet2 and they can only give guests the old unrefurbished smaller accommodation and if we wanted bigger then we had to pay and if we weren't happy jet 2 needed to sort it We spoke with our jet2 customer service rep over the phone who got back to us the following morning. We shared our experience of the rude unhelpful staff and the poor condition of the room. Because we had already wasted the first day of our holiday hanging around and being able to unpack we decided to make due but would like the room making safe with the sharp bed fittings and loose floor tiles etc.. Jet 2 rep Emma went above and beyond to try and sort our issues we where told that they wouldn't beable to sort the rusty bath o

Just returned from the hotel and not as impressed as I should be, the rooms are dated and not fit for purpose, for a self catering apartment for 4 people the fridge is far too small and broken, by the time u have a couple of bottles of water, butter and jam in it there is no room for anything else, also the door tray was not even there let alone useable ! There is no microwave, no real work top space, even the pans live in the cooker as there is no room anywhere else for them. the cleaning service was daily and good, always clean towels and beds made :) Access to our room was difficult from the pool as we either had to climb a lot of stairs or tackle a steep ramp just to get to the ground level of the apartment. The communal areas were kept clean and tidy and maintenance was being undertaken daily, which was sometimes quite noisy. The pool’s are salt water and not very friendly on your eyes ! Also our son had a white rash vest that we had to throw away due to the amount of sun cream floating about in the pools ! One of the pools is heated but is still very cold ! The other pool is freezing cold ! Ironically the freezing pool is the only pool you are allowed to have inflatables or balls in, so not much fun for kids unless they want to freeze! Also Kids under 13 are not allowed in the jacuzzi, We didn’t venture to the kids play pool so cannot comment on that. Sunbeds are being reserved daily and often by people that never arrive and the hotel does nothing about it which is frustrating! All in all we won’t be back I’m afraid which is such a shame !