Spring Hotel Bitácora

Pelayo and the whole animation group for children was super. Big playground. Nice waterslides and pools. Have been here 3 years in a row. Food is very good - breakfast/dinner package is nice. The 7 day package gives you free transfer to hotel and airport.

The hotel is amazing. The entertainment team are excellent at making you enjoy your time. I reccomend Pelayo, Rachel, Fran (my best friend ) The food is awesome there is so much to eat with a range of foods We love the snack bar I reccomending going all inclusive it's totally worth it !!!!

This was my first solo holiday and from the moment I walked into reception I felt at ease and comfortable. My room wasn’t ready when I arrived but I had added Up (this is for over 18s and gives you exclusive access to a rooftop area, pool, jacuzzi, sun beds, bar and food) when booking my all inclusive holiday. The lovely man who greeted me on reception suggested I go up there and get a drink and have a look around. I did and it was stunning. Quiet, clean and welcoming. I got a drink and sat down taking in the view. I went downstairs and checked into my room. It was lovely. A very good size, 2 single beds, a good sized bathroom with a large shower that had both hand held shower head and a rain shower attached to the ceiling. There was a crack in the bottom of the shower but it didn’t affect my use. There was a comfy sofa, 4 drawers, shelves and hanging space too. There was a safe which I had access to. I also had a coffee machine, kettle and mini fridge in my room. The view from my balcony wasn’t amazing, it was of an abandoned hotel, however, this wasn’t an issue for me as I only used my room to sleep, shower and change as I was out a lot. I personally feel the food choice was fabulous. I was spoiled for choice. I tried to eat differently as much as I could. I never went to the main dining room for lunch but did for breakfast and dinner. The food was great quality and the staff in the restaurant were fantastic. They were welcoming, friendly, attentive and made me feel comfortable. As you can imagine, eating alone can be a little nerve wracking but the staff were wonderful. One gentleman suggested wine for me, which was lovely and then they would put the cork back in and keep it for the next night. The staff cleared away quickly between courses and kept the restaurant looking clean and tidy. Most evenings I went into the fun bar after dinner. They had different acts on and I think your like of this is personal as we don’t all like the same things. It’s clear they try to book acts for all ages. There were some acts that I preferred to others. Again, in here the staff were attentive, it was welcoming for all ages and the staff serve you at the table, again, they were all lovely. I mainly spent my days on the roof. The sun beds were comfortable and towels were provided. I used the jacuzzi and the pool numerous times. There were hot drinks, water, fresh orange juice, lager, cider, wines and Prosecco you could help yourself to, alongside some lovely foods, breakfast and lunch. There was also a fully stocked bar. Again, the staff were fantastic, attentive, chatty and friendly. One evening I was invited to a meal on the roof and it was absolutely beautiful. We had some Prosecco on arrival followed by a number of courses, all of which was very tasty. My glass was topped up with wine on request. It was a little windy up there, however the staff offered blankets, which was a nice idea. One day I went downstairs to the outdoor bar and order

Bed bug central! Myself and my partner stayed here last year and had a great time so thought we would book again for this year…. We had an absolute nightmare. 2nd day I discovered bedbugs in our room , my partner was absolutely covered in bites from head to toe. Hotel offered to move us room and wash our pajamas LOL others in the hotel, some that had been on the same flight as us had same problem and again moved rooms. Unfortunately, one of the guests bites became infected he had to go to hospital for steroid injections to the tune of £530 but where told by the hotel that it was ok as their travel insurance would cover it! Another one of the guests (221) who had bites on her upper body was advised by other guests around the pool to hit the mattress with the hot hairdryer to find out if the bites where intact bedbugs….the bugs crawled out the mattress. This hotel requires proper fumigation but instead is moving guests from room to room and refusing to accept liability for the problem . I was also scalded by 1 of the reception team for informing another guest checking in to the hotel (with a small baby) that they might want to check their beds! I was asked if I thought my behaviour was “appropriate”Absolutely diabolical attitude. In all honesty the reception staff in general didn’t seem fazed, genuinely apologetic or at all surprised by the discovery so seems it is something they are used to. I can now also see other reviews on here of the same nature. I am currently seeking legal advice and have made a formal complaint to both jet2 and spring hotel group. This is a 4 star hotel charging guests 4 star hotel prices , if they cannot keep customers safe during their stay then they should be closed. We will not be back.

Well after singing its praises I’m sad to say that this time is our last time at spring hotel. Since our last visit the management has changed for the worst and has now got to b one of the worst holidays I’ve been on due to spending over 4k on this hiliday and having to wait over 40 mins to get a soft drink for kids never mind a beer. The manager is so rude and disrespectful and the adult pools are no longer adult only. There is 1 bar open with 1 person serving which is pathetic when the hotel is full. I will advise any1 thinking of booking here to go elsewhere as we have not enjoyed our stay 1 bit. The kids entertainment is far from acceptable as u barely even no what’s happening They clean your room with minimal effort and have to make a point for them to even change your bed sheets. They think it’s acceptable to scam u into this holiday with an all inclusive option when u are better off going to shop and getting it yourself Absolutely disgusting

This hotel is great ,very clean ,good food even though it can be alot of the same things..cakes are delicious. Pool ,with slide also an Adults only section very clean plenty sunbeds but they so close together you can only just walk in between them . Very clean everywhere. Rooms lovely and spacious. Entertainment very good ,kids minidisco and then an ACT,.Animation Team did a brilliant night on Friday. All staff are lovely, reception very helpful especially blue eyes sorry forgot his name. They have the UP adults only on the roof very nice and peaceful but food was not our thing. Maybe it needs to cater more English food, never ate anything and it was 25 euros each day. Overall it is a great hotel ,definitely come again . Lots places to eat and drink outside hotel and shopping galore .