Coral Suites & Spa - Adults Only

First to say that this isn't a 4 ☆hotel at all. It's 3 ☆ at best. We had an unpleasant experience right at the beginning. After waiting for more than 2 hours we entered the room and that was a shock. It's on the ground floor (more as a basement), literally never seen sunlight, like a tunnel, cold, not properly cleaned, top of the door was opened and couldn't close. I tried to change the room but disinterested stuff blew me off saying they couldn't do anything,they were fully booked . I complained that room was open and it's cold because of the draft. They sent a handyman who literally taped cardboard to the top of the door. I attached photos here. I attached photos of a view from the terrace which is terrible too.Early morning around 5 or earlier started noise under the room which continued all morning and some parts of the day. We assumed that the room was either above kitchen or laundry room . We stayed 7 nights. No one from the hotel contacted us regarding the room during our stay. Staff are disinterested and undertrained . There were also many other things which should not be there if this was 4 ☆ hotel but review would be too long . All in all, never again.

I recently stayed at Coral Suites and Spa in Tenerife and was extremely disappointed. Upon booking, we weren’t informed about any ongoing construction work, which turned out to be incredibly disruptive. The noise from the renovations was unbearable from Monday to Thursday, yet when we raised our concerns, the managers outright denied that any work was happening. It felt like we were being lied to. When another couple complained, the lady manager changed her story, claiming the work wasn’t supposed to occur. It was frustrating to see such a lack of communication and accountability from management, especially considering they should be aware of scheduled works in their hotel. To make matters worse, the managers we interacted with were rude and dismissive. The female manager was particularly confrontational, shouting at us when we raised our issues. She mentioned she would change our room due to the noise from a man retiling the room next to us, yet we never got moved. We were deprived of sleep for our entire stay. Although she offered us a late checkout for the inconvenience, when we requested it, we were told it wasn’t possible because our room was being given to someone else. To top it off, cleaners were knocking on our door at 11:50 AM, despite checkout not being until noon. I’m not one to complain lightly, but this was hands down the worst hotel experience I’ve ever had. From the rude staff to the constant dishonesty, I wouldn’t stay here again, even if it were free. I’ve attached videos and pictures showing the work that supposedly wasn’t happening. Save yourself the trouble and avoid this hotel—management could certainly use a lesson in hospitality and customer service.

The Hotel is located nearby the golden mile, where You Find a lot of shops and restaurants. The Hotel is Old but in a good shape. The room was large as expected, with two toilets and bathrooms. It’s kind of anonymous hotel, so nothing bad to say, but at the same time nothing positive to say. It’s a hotel and nothing else, not a hotel who will be remembered for an excellent service or stay. In the reception you will meet a Swedish speaking woman who is really good and service minded. But unfortunately you will also meet some really incompetent people, who is not able to answer simple questions.