Gästanvändare
2 oktober 2024
Even though extremeley grieved about our stay, I will do my upmost to be fair. The hotel is seconds from the beach & honestly, for myself & hubby we found this was the only redeeming feature. Rooms....Ours was "tired" & grubby, but believe some of the rooms had been upgraded & were lovely. For anyone self catering everything you need was provided, inc a full size fridge. Dining Room.....very spacious & pleasant & whilst we was there very quiet. It appeared most were self catering. We found if you went to the dining room maybe an hour before end of service, there was very little left, plus the food wasnt replenished, was just told..they had run out. Food cold & very little choice, however for children there was always pizza, spaghetti & chicken nuggets. Tried soup every night & never actually finished the bowl, just tasteless. Entertainment....if there was an animation team, we didnt see one..the staff seemed to be totally disinterested. There was zero atmosphere. It just appeared that whoever is managing the hotel just let the staff go through the motions without any guest input. They advertise pool tables..kids club & gym. There was 5 pool tables & only 1 of any use. The others had ripped baize & full of stains. Never saw kids club opened, there wasnt any animation team for the children. (We didnt have a child with us, but trying to let anyone with families know the score. Staff.....very few staff & most was unapproachable. Housekeeping....Now this really annoyed me! We arived Tuesday for 7 days & only had a cleaner in twice! We had a build up of rubbish..struggling for towels & no toilet rolls! We actually bought some! Yet some guests told us they had cleaners in every day!! Was it because we didnt book "superior" was it because we was with jet 2...honestly dont know. NO AIR CON, which we did know about b4 booking but it was so hot. We actually hired a portable unit for the week..e80. We booked it b4 arrival & was delivered pretty much as soon as we got in the hotel. The guy that does this is Mr. Cool easily found on google. So to finalise...this hotel would be ok for self catering & ok for people who dont want any involvement with staff. The thing that annoyed me the most was the cleaning, as I said to reception, yes you are a 3 star, & yes expecations are fairly low, but toilet rolls, towel changes & rubbish removal should not have any compromise, its basic needs!
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