Riu Palace Riviera Maya - All Inclusive

We stayed last week ground floor in the new annex bldg at RPRM (7002) and it was very clean and comfortable. We’ve stayed in courtyard view rooms and sea-facing rooms in both the RPRM and RPM, but the ground floor was a nice change after a week prior on the 2nd floor at Iberostar… The water pressure was excellent, the water temp stable, and the mini fridge was actually very cold! We hardly used the liquor cabinet, but it’s nice having both Sprite and Pepsi for mixers. We enjoyed the close proximity to the pools and sea. But the pools here are soooo hot this time of year! We stayed away from the pools near the bar because they were just too hot. The swim-up bar pool was also hot but we enjoyed that a bit more… We are always disappointed with the ala cartes at all the RIUs, it just never changes…The Mexican and Steakhouse were absolutely terrible, we enjoyed the Italian one evening but it was not great. As usual we dined in the buffet most evenings or went into town to enjoy our favorite restaurants there! The staff is excellent, a shout out to housekeeping, and to Jorge and his fellow bartenders at the Cancun bar. And of course our favorite restaurant waiter Carlos…We always love catching up with him, just a great guy! We may return if we still get the opportunity to bid on vouchers, but we just prefer the Iberostar Tucan/Quetzal for the natural setting, the food, and the traditional rooms. But the staff here is great, the public areas beautiful, we just wish the food quality in the ala cartes was more consistent… We took advantage of our favorite taxi driver for excursions we came to know while living here. Just a genuinely humble gentleman with excellent prices who puts your safety first while sharing his love of country…

This was our 2nd stay and we love it here! It’s a gorgeous resort. Everything you need to relax is here. If you want to party and dance that’s here too! Great pool area -beautiful beach too. We only left the resort to do a little shopping. Every worker/crew member at the Riu we dealt with was wonderful. We prefer the buffet over the ala carte restaurants as there is always something delicious to pick from. We ate at the Steakhouse and Mexican also, both were fine we just would rather choose buffet. All areas of the hotel were always clean and taken care of. I can’t say enough good things about the place. Can’t wait to book a return trip!

This resort was absolutely awesome. It is not often a resort looks as amazing in person as it is shown on the internet, but this one dies. We will definitely go again!

We were married on the beach here in Oct. 2023 among 60 of our closest family and frinds. The resort is immaculate and service was amazing. We had the most amazing backdrop for our wedding day. We got super lucky with the weather! Could not be happier with our choice to get married here and lucky to have had this experience at Riu Palace Riviera Maya. Our wedding coordinator, Leticia Elisa Villalba Lara was AMAZING! She knows her stuff and was super helpful and calming, she really helped make our day that much more special. We had family and friends who sang us down the aisle and they were very accomodating with all of our our needs. Can not wait to go back!

The location of this hotel is one hour from the airport however the Cancun Airport delayed us 3 hours (2 hours for bags and 1 hour for prebooked shuttle-don’t go through MTS). The resort is very clean, modern and secure. The beach, entertainment team and the evening entertainment were top notch. One of the best we have had at a resort. The karaoke, silent disco and rock show were so good. We did not like the beds pushed together to make a huge king, I would have liked a normal king. The food was ok, but mostly because the Mexican food looked terrible and not fresh. I do not appreciate guacamole that is from a bag and not fresh. Didn’t seem many ate Mexican food there. The rest of the food was ok. My boyfriend is celiac and needs GF and the staff seemed aware, food was well marked and he could get fresh pasta made at the buffet and at the Italian restaurant when he asked, that was very nice. MTS hounded us during our stay trying to get me to book excursions and basically lying I had to go there to sign for my return trip to the airport. Overall though, I would go there again.

We booked a Jr. Suite w/Ocean view, high floor. Our room was on the 3rd Floor. The building DID NOT have an elevator. In fact only 2 elevators in the whole complex! Those were where you checked in, main bldg. not close to the pools, beach or action. Also, no golf carts to move people on the property. You had to rent a scooter or wheel chair. It was 942 steps from our room to breakfast. When I asked for a room change because my wife had surgery they would only do it if I signed a waiver agreeing to forfeit the extra cost of the room because they would not return any money! What? No bathrooms (water closet) at this facility either. One water closet in the area of the pools/beach and outside restaurants. One W/C in the front of the property 1st level by main stage and one on the 2nd level by check in area. Oh yes, one in your room. Rooms were clean, staff was friendly and nice, grounds well well kept and scenic, food was mediocre, if you had a child over 2 they would be bored to tears, nothing really for them to do unless they really like the beach. If you had never been to an all inclusive and didn’t have anything to compare the RIU to you probably would rate it high. However, no elevators and the absence of water closets is a real killer. When you are in your 20’s this might not be a factor but when you get older reasons to pass and look for a new venue.