Hotel Cielo, Playa del Carmen

I first stayed at Hotel Cielo in November 2024, when I went to Playa del Carmen for dental work - White Coast Dental recommended them and they have a special rate if you're coming for dental work if you call the hotel directly. I was there approximately 10 days and it was wonderful. The location and price can't be beat, 1 block from the ocean and in the middle of EVERYTHING! This is a small "boutique" hotel with only 20-25 rooms. The beds are incredibly comfortable, the towels are large & absorbent, the water pressure is great and there is a fabulous restaurant (La Carboncito) in the hotel. There is a 7-11 about 10 steps from the front desk, where you can get your morning coffee & snacks and a pharmacy kitty corner to the 7-11. If you're expecting a coffee pot, microwave, or refrigerator in your room, you need to look at a much higher priced hotel....I didn't find any of these a necessity. Air conditioner is a necessity and each room has one. Because it borders 5th Ave (the Malecon), you are literally surrounded with restaurants, shops, luxury stores, art, museums, salons, massages, etc. and every kind of store you could imagine. The ferry dock to Cozumel is about 3-4 blocks (5-7 min walk) and the ADO bus station is only about 2 blks (the bus is great for taking "side trips" to Cancun, Tulum, Bacalar, etc. and very inexpensive) I got to know the owners (Steve & Alejandra) - who are definitely NOT absentee landlords....besides being just amazing people - they are there every day and involved in the running of, and welcoming atmosphere of the hotel. Many of their customers are REPEAT and return time and again. Alberto (Beto) the Front Desk Manager is an absolute jewel - besides being such a great person, he is helpful, accommodating, knowledgeable and truly cares about everyone who passes through their doors. I just returned to finish my dental work in May '25 (16 days) and felt like I was "coming home". I like being part of the HOTEL CIELO family!

We had a room at the top with a curved balcony (partial sea view). It was a lovely room, although very dark albeit there were light switches everywhere! The bed was comfortable and the shower was fine. The staff were pleasant and helpful. The only criticism we had was that the 'curtains' were like hanging rugs, once you took the tie-back off and they hung down they did not completely cover the window, there were gaps on either side. Luckily we had the top end room so no-one ever walked past but we noticed the rooms we passed on the way downstairs all had the curtains permanently down, probably so people could not look into their rooms. That said, the location was perfect (as long as you don't want to go to bed early!) and I would stay again but would request the same room.

We stayed in January 2025, total 12 nights. Overall impression is very good. We loved the place and felt to be like at home. This is a result of relation we built with front desk stuff. I would start with location which is fantastic. It is directly located on 5th avenue, just 2min from nice part of beach in Playa. This was for us important point due to gistic with kids. Just in front of hotel is 7-eleven opened 24h offering all basic things needed. Ferry marina is just 5min walking distance, which makes easier organisation to go to Cozumel island. Hotel is typical mexican stile building, let us felt to live in mexican house, what we liked. Since we had double bedroom, room itself was really comfortable. Sink is placed in sleeping part of the room, and we found it sympathic. Toilet and shower are as well comfortable. Tiles on the floor are as well made in local stile. They are not slipery at all, and it made a nice difference to us. Another important thing is safety. We have read different kind of reviews and we have had higher attention as we did not want to have any uncomfortable situation duriong our vacation. We felt in hotel very safe and comfortable, as the hotel stuff has shown us trustable attidude and we have built up good relationship. Safety box is available in the room upon request. We have got the towel cards and we have used hotel towels for time on beach. We have taken the towels every morning and have returned them in the evening. Stuff speaks good english and helped us with any logistic issue we had. We have choosen economical room without balcony, and this was the only thing we have not tought about. Room was placed in building corner where windows were looking to the are in front of the room, and natural air circulation is not optimal, but with fan and air-condition installed in the room, this was compensated. Swimming suites and other clothes were possible to let be dried on open roof top balcony. Hotel does not have it’s own loundry, but there is good loundry service available just 3min walking distance from hotel. This helps to save on luggage quantity and weight. We have used hotel’s offer for transportation from Cancun airport and back. It was 100$ for each direction for 7 persons transportation. Hotel made booking with local transportaion company and it worked all well as described. I hope this can help to anyone who does care about same or similar details, especially to travellers with kids.