Hotel Caserio

Leaving this hotel tomorrow after a week. Excellent stay. Such lovely staff. Lovely room, comfy bed and pillows. Great shower lovely view, we booked a higher floor Seaview. Only thing that let it down is the toilet seat which was all chipped, just needs replaced ro be in keeping with the rest of the room. We had no issues really with the lifts. I had emailed the hotel in advance to request the later dinner sitting which they kindly gave us. The food was lovely, I particularly found the salad bar had a great selection. Loved the little speciality table, especially the antipasti and sushi nights. Always found a sunbed and they are very comfortable. Very nicely designed pool and area, good for the sun, also very nice roof terrace with hot tub. Central for everything we needed. Thank-you hotel Caserio.

Hotel very good and clean,staff also very good brilliant location near shops restaurants bars, and bus stops hotel bar prices good a pint of local beer was 3 .70 euros so no rip off. Pool is good and a jacuzzi on the roof.Entertainment on each night.Plenty of food but not always hot,though a lot of choices. Would go again

If I could give no stars for this hotel I would. This hotel has caused me nothing but stress and anxiety, I have stayed in many different hotels around Gran Canaria and always loved the experience so it is such a shame that I have left feeling like this after being so excited for this trip. I stayed in this hotel with my fiancé and another couple (were all in our 30s). On check in we were told we had to pay 150 euro per couple deposit which we were unaware of but complied with. On the last part of our holiday I was told by reception staff that they would be deducting some of the deposit due to a 'burn' on the balcony table. Confused about this I told them I hadn't seen a burn and went straight to the room to check. The table had a spec of what could have been dirt or a small smudge, after a wipe the table was immaculate. I took videos and pictures and went back downstairs to speak to the manager. The manager couldn't have been less interested after trying to show him the picture and insisting he come see the table he said they already have 'their own' picture of the table and that it would cost exactly 80 euros (half of the deposit) as his plain white Ikea looking tables were 'imported from Italy'. After spending the last part of our holiday frustrated and deflated it ruined the remainder of our holiday. On trying to check out the morning of our flight the hotel receptionist told us we needed to pay 80 euros in cash or debit card despite 150 euros still being held, why would they take a deposit and then want you to pay in cash or on a alternative card?? Doesn't make sense, we refused to pay and I told the receptionist we have proof that this is an unfounded additional charge and will dispute it back in England. The receptionist called the manager and they spoke in Spanish whilst we stood their being treat like criminals in front of the other guests. The whole experience was humiliating and I have no doubt from seeing the response from the other reviews on here that I will get the same defensive response from the hotel. Other negative's to the hotel - The hotel rooms are shabby and come with a strange smell at times, my fiancé literally said on the first day 'I think there's urine on the walls of the bathroom' after noticing yellow looking stains. Our friends room had black mould on the air vent and none of the air conditioning worked. - If your a younger guest you eat last, our first day at the hotel the four of us had been traveling after a 6am flight and missed breakfast but decided to wait till our evening meal at 6pm. Arriving to our evening meal we were told that we were not aloud to the 6pm meal as the 'older guests' eat first and could come back at 8pm, we were so exhausted and there was absolutely no leverage with this despite us paying the same as everyone else. - On the subject of food the food was a 2/10 like school dinners no flavour, just slop and the chef doing the eggs on a morning had a terrible attitude. - Pool was fr