HL Miraflor Suites Hotel

Todo perfecto

very poor maintained bungalows, old furniture and war hospital type beds with ripped sponge underlays, dust everywhere inside. Informed reception many times nothing was done to rectify this, cleaning staff are doing routine cleaning ( bathrooms, bed linens etc) but not instructed to do dust cleaning, Most staff not very helpful, not welcoming, arrogant and mediocre. Nice bungalows are mostly given to locals. We noted that Food not great and often same everyday. Shuttle to beach at inconvenient hours. no reception in main resort , need to check in and out in another hotel. most activities and entertainment are for adults to get people to buy drinks in evenings, kids are most of the time ignored , disco for kids pathetic and most of the time cancelled, children not really excited by it due to boring lady organizer. Agaim, ( entertainment man) was the best , very nice and work hard. Pools supposed to be heated till end of April but they are not. We definitely not recommend this resort and will definitely go somewhere else next time. Not worth the 4 stars. We tried to be patient for the sake of the kids.

Half the complex is a building site and the pool is closed. We can use the pool in the sister hotel which is very nice but the guy who looks after the pool is so rude. Today because there is a little wind he will not allow us to use the parasols.so we just have to sit and burn. He is so rude and arrogant.