Gästanvändare
2 september 2023
Here are why I was so disappointed and left the hotel: In the first room they gave me, there was no wi-fi connection. Also phone doesn't get the service. Guy in the reception adviced me that wifi is working on third floor, like I need to go there at every time. And the girl in the reception said, wifi is not working because a cable was burned and then she stopped, suggesting no solution. I said when it's going to be repaired, she said Monday, three days later that is time I'm going to leave and she knows that. After my insistance for a solution they start to speak Spanish in front of me where they can both speak English. They didn't want me to understand what they are saying. After that they offered me another room on 3rd floor, a room that is made in the attic. She said only difference is the window is smaller, I said fine. I went to room to see that the room was smelling like sewage, it is too hot (a/c needed to run for an hour to bring it to an acceptable temperature) and wifi was still disconnecting. I went to the store since they even don't offer drinking water, shampoo, any kind of food or drink. When I came back I found 3 large geckos just in front of the room, one small gecko inside the room but also big black ants were continously getting inside from the window. I saw 4 of them git inside in 10 minutes. And wifi was still get disconnected. I went to the office again and they told me there is nothing they can do for things above. They didn't allow me to talk with their supervisor. I said I'm leaving (in the middle of the night, under rain, and roads are terrible there with a lot of potholes) and went to room to get my stuff. They followed me and got in the room, girl first told there is no gecko in the room, yes because these animals don't stand still also she started a youtube video telling me that the wifi is working. The problem was it's not working, it was repetive disconnected. So she imply that I'm lying to them. They also wanted me to bring the pool Towel that they gave it to me to bring to the front desk from the room when I was carrying 3 things already. When I told them no service and wifi problem is important in case of an emergency, she said I can walk downstairs to the garden and make calls, this is her solution if somebody falls and brakes a bome or getting a heart attack then, climb down to the garden! Also the room gets too hot in a very short amount of time and it has been raining all day, if power went off I would bake. She couldn't find anything to say. But the most annoying thing is that they were in all defensive mode instead of solving the problems and implying that I was lying to them.
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