Best Western Plus Pleasanton Inn

Breakfast with waffles, scrambled eggs, sausage links, bacon, hard-boiled eggs, yogurt, Keurig advanced coffee-maker.

the stay was ok. just had a issue with my door not closing while I was out of the room , this happened two times , and possible when I was sleeping

rooms were cleaned., poor internet connection, highway noise, breakfast food and service was adequate and effective

The desk clerks I had interaction with were exceptional and the breakfast was very good. The hotel is older but very, very well maintained and in general the room was spacious and comfortable. Great to have a microwave and refrigerator in the room. So many hotels are cutting corners and eliminating these amenities.

Overall stay was almost perfect due to an outstanding staff that make you feel at home. They were all extremely friendly and capable in their jobs. From check-in to check-out (including the breakfast service) they made you feel welcome and appreciated your business.

hotel is bit of out of dated, but is in a good location. Service is great. room is clean. The stuff are friendly and willing to help. I asked questins about the tour to San Francisco, golden gate bridge and Chinatown and got a informative answer.

I am not someone who enjoys leaving bad reviews but I care about others so here we go... When I pulled into the parking lot @ Best Western Pleasanton, CA I had immediate regret. I tried to stay positive and checked in thinking of the good reviews I had read online even though the lobby smelled repulsive. My "freeway sound" room had a horrendous odor of smoke, dog pee, and mold. The main door had to be shoved tight for the dead bolt to engage - I could barely do it by myself. The old aluminum window looked like I could push it strait out of the frame. The bathroom was old and moldy. The bedding looked clean but I can't imagine the mattress underneath. I was so grossed out that I grabbed all of my belongings right then and there and split. It also felt grossly unsafe. Sadly, I ended up having to pay because I had missed the 24 hour refund requirement! Total waste of money. Do not stay at this hotel! Stay at the Marriott up the street instead.

People are always very nice, great breakfast options, clean common areas and rooms. Mini fridge and microwaves in rooms, spacious rooms with extra attention like k cups, non-slip shower mat, and ear plugs for those super sensitive to sounds.

I cannot submit this review without mentioning the cleaning staff who clean the rooms as if they were their own. The ladies work really hard and should always be acknowledged and rewarded. Let's face it, if companies, businesses, organizations did not have a cleaning staff, they would all be out of business. Please reward the cleaning staff and treat them like they are human beings because they are.