Grand Sentosa Hotel

We understood that the hotel is a non-smoking hotel. However when we checked into our room, the room itself reeked of cigarette smell. When we enter the room, there was no chair to the desk. There was no hangers in the cupboard. When I open the cupboard door, cigarette smell was evident. The shower towels are also reeked with cigarette smell . There was no face towels, hand towels and bath mats. It was also observed that walls has cracks. The aircon ducts also blew cigarette smoke into our room. We had to get deodorant to remove the cigarette smell. The hot shower was not functioning. The water pressure was weak. Overall experience was poor staying in this hotel.

Used to stay here in 2013 for twice, with each stay about a week, and the hotel was okay then. However, over the years, it's simply too old without much renovation and the room, including bathroom / toilet is quite run-down. Lack of basic amenities too. And window view is a creepy wall at the external void deck. Nevertheless, the location is excellent and staff friendly too.

Noisy at night, but is good only for a night stay and going somewhere the next day. Only thing it does not have a refrigerator!

This hotel is near to custom. There are a lot of shops nearby which are convenient. But the hotel carpark needs to walk a distance... not convenient for carpark... The hotel room only provides disposable toothbrushes, toothpaste, shampoo, and conditioner. Still alright. No slipper and no face towel. Will book again this hotel next time

Grand Sentosa is my go-to accommodation. The staff here are always attentive and supportive. It's conveniently surrounded by numerous eateries and located close to KSL Mall.

Very poor cleaning.no shower cap.request 2nd key also not provide (the Pakistan guy say no stock)he security come and open.but the Pakistan guy come and open the room door.means no security 24in this building.so many time I stay in this hotel.same problem. Recipient counter always no people.managment take a look. mostly in night time.