Best Western Plus Poconos Hotel

Not worth it. Booked this room Because it’s close to the waterpark and shopping mall.I checked in the room it was ok just needs to be updated. The bathroom was very tiny can’t sit in the toilet without the door hitting the toilet. Woke up went to breakfast because I have a 6 yr old I read reviews it was a good breakfast we went up at 8:55am after I was told that breakfast ends at 10am to find out the kitchen closes at 9am and they can’t bring out more eggs or sausages. Mind you they had nothing but potatoes. After I requested they refused..I don’t think I’ll be staying here first and last time.

It was very comfortable easy access to everything last night. They were children running up and down a hole. I did call the front desk and no one answer. Someone needs to be at the front and answer the phone and when I checked out, there was no one at the counter they need to have someone always at that counter at all the time everything else was excellent.

Staff was rude, Front desk employee was not cooperative to reserve or book for extended stay. Not happy with overall services.

The check in at 12am 7/27/25 with the guy was awful , he was rude , gave ma a dirty room with clogged tub ‘ me and my family had to switch rooms at 1230am, the new room smelled wet and dirty with dirty towels , horrible hotel

I liked the area in which we were. There was an outlet within walking distance. The staff were friendly and accommodating. The hot tub could use more cleaning. I haa as d a short stay but I would stay again!

The room and hotel areas were clean and the bed was comfy. The staff were really kind and we enjoyed the breakfast, everything was tasty. Location has easy access to the highway without being noisy.