Marriott's Waiohai Beach Club

We are owners here and come every few years as we like to enjoy various MVC properties. I can say without a doubt that the Waiohai is the most poorly maintained in the portfolio. Rather than complain about the room location I would like to address the cleanliness and maintenance of the room we stayed in. It is terrible. The handles on every cabinet has a ring of stickiness and dirt around them, most cabinet doors seem ready to fall off. The sofa is totally bagged out and desperately in need of replacement. I believe if someone left this sofa out with a “free” sign on it, no one would pick it up. Stains in the carpet and obvious wear. We are located well away from the ocean, despite having an ocean view ownership which would be nice and quiet except there is a faulty pump or something at the lagoon pond that makes a strange croaking noise day and night. I know that they update the rooms every few years however, when we last visited in 2022 they were already in need of update and have not done so in this time. I would complain directly to management but what does this solve? In my experience, not much. Every year our maintenance fees increase in our ownership, but it is very obvious these funds don’t go towards maintenance or upkeep. My advise to anyone looking to stay in the area on on this island is to book elsewhere. I know we don’t plan to return again for some time, and hope that maybe in a few years they will have sorted this property out. I must mention that the staff is friendly enough, I suppose that is something. I understand this is a popular property and tons of visitors come through but it is no excuse to keep things so poorly.

Been here 3 times in 15 years, so definitely like this Marriott property, beautiful grounds, and excellent service! However, the public beach is very popular and BUSY with many non-hotel guests and surfers using the Marriott showers and chairs. Poipu Beach is wonderful, but just be warned this isn't a "peaceful" location.

The resort is a big okay & I’m not picky., but, for price I expected more. Typical resort, NOTHING special….. two small pools overrun with children & pool scum around the perimeter of the pool. For a resort of this size & caliber the pools are lacking. I would never choose a chair by the pool unless you want to listen to screaming children. There are loungers in a grassy area overlooking the ocean which is nice, but if you want an umbrella it’s $35/day. Poipu beach is accessible from the resort , but extremely crowded because of the public access next door . Additionally, patrons from neighboring resorts come & take chairs in the grassy areas because no one seems to monitor this, seriously disappointing for a Marriott. Because the resort is next to a huge public parking lot so people are not only coming & going all day, but worse, local teenagers are hanging out in the public parking area until late into the night. Hale 5, 6 & 7 all have rooms that overlook this parking lot & should be sold at a discount …..paying $1000- $1200/night isn’t fair for those rooms. We started our stay in Hale 6 (even though I called twice before arrival stating I absolutely do not want a room overlooking the public parking lot)upon check in, we arrived around 2 pm & got our room at 4pm…. The young man checking us in stated I see your request for NO Parking lot views & could not disclose our location at 2pm, but assured us we were in a beautiful location. Obviously, he was lying since our room was in hale 6 overlooking the parking lot. So incredibly disappointing. Thankfully, Glenda at the front desk moved us to Hale 8 (but we had to check out of our room at 10am the next morning & couldn’t get to new room until 4pm - big inconvenience when you pay $1000+/day)…. Again, rooms overlooking the public parking lot should definitely be sold at a discount. It should be noted: rooms are very nice, with very comfortable beds. Also, Kaua’i is amazing, I would just find somewhere else to stay. Sorry Marriott, I think you are taking advantage of customers if you sell them an “ocean view room”, but they actually overlook a public parking lot with a little peek a boo view. Very deceptive.

We have loved Marriott’s Waiohai Beach Club since we purchased our two bedroom in 2003! Right on the beach, with lovely pools, landscaping, Honu Beach Bar/restaurant, and awesome staff, within walking distance to many other restaurants and next to Poipu Beach & park. What more could you ask? Lots more actually! Honu (green sea turtles) on our beach seeking a rest after many hours in the water, as well as endangered Monk Seals sharing the sand for a much deserved break, and many complementary activities from water aerobics to koi feeding offered for adults and children. The spirit of Aloha is alive and well at Waiohai!

Lovely and well manicured resort that is perfect for families...it has it all. Fun pools for kids, big plush lawns, excellent beach (swim-able, Hawaiian monk seals, turtles ), and great gym. Rooms are good size. We had 2bd/2bath with a full size kitchen, inside dinning table, and out-side dinning on our balcony. View was of manicured garden, ponds, and waterfall. Numerous out-door barbecues available, no waiting. Beach-side restaurant/bar was good. Food was reasonable and drinks were resort rates. Grand kids gave it a big thumbs-up! Staff was helpful.

Not like other Marriott’s I have stayed in. Usually Marriott’s staff are trained and are following the same protocol. The staff in this hotel act the same as a 2 star hotel! They are untrained, irresponsible and pretty much blind to their customers or their inquiries. Also the hotel had rooms facing parking lot, called island view! To be in one of the most beautiful islands and have a view over the parking lot at price of Marriott’s is incredibly expensive.