Himalayan Front Hotel by KGH Group recensioner

I booked this hotel especially to see the sunrise and sunset. They gave me a room on the third floor and it was pretty shabby musty and unhygienic. The hotel is like 3 star not 4. No hot water in he shower and the TV was not properly working, no disposable slippers and no tissue in the room. The cupboard had a very bad sweaty musty smell and the room safe did not work as it can't be reset. The staff are polite but highly disorganised and dont understand customer service or offering a customer experience. They have put incorrect information about the timing for sunset and sunrise so please dont go by their timings and not only they dont even know where the sunrises or sets and keep giving wrong information about almost everything I needed to ask them. Even the restaurant they recommend which was far to get to and when I got there it was a construction site. On my last day I left my tour early to get to the hotel by 4.30pm. I sat at the restaurant and told them I want to see the sunset so I need something quick they got my order wrong 2 times and it was an hour later that I was served food snd when I got to the view pount the staff told me sunset will be on the left side and took me there and left me there. After some time it started getting dark so I asked him what happened to the sun and he said oh it set 30 minutes ago. He knew all this time and made me stand there for a while and wasted my time. I called the manager to complain and instead of apologising for all that happened he didnt even smile but instead took a hostile approach and proceeded to make up things to prove me wrong. Apparently it all my fault and he even lied and said I didnt tell them I came early to see the sunset and that the food order was not wrong. I was totally shocked by his stance and the conversation quickly descended into an argument where we were we were both raising our voices. I was very upset by his flippant and unfriendly attitude and the way he denied everything, refused to apologise or be nice to me. He said something along the lines of he doesnt care I missed the sunset, its not his concern and that he only came to see me to justify all that happened and that if I made a bad reviewhe would give his own response. These are pretty awful things to say to a woman travelling alone and staying in a 4 star hotel. This is not the correct customer service. All he seemed wanted to do was argue rather than apologise and offer a solution. I went to the reception and insisted on changing rooms where there was hot water. The process of shifting took 2 hours and by that time it was 8.30pm. They shifted me to 4fh floor which was an entirely different class and more like 4 star with new looking furniture and clean. I dont understand why they didnt put me in a nice room to begin with as the hotel only has 3 room occupied when I checked in and all rooms are same price and grade. I can only assume uts because they dont care about the customer experience and not hav