Hampton Inn & Suites Ponca City

I am a Hilton Diamond member and stay at this location a few times as I do have business in Ponca City. I will never stay here again as they are not focused on accomodating their guests just meeting revenue metrics. I had to cancel my business trip due to hospitilization and I was within the 24 hour cancellation window and they had no empathy for my plight and refused to accomodate the cancellation. Stood behind the cancellation policy directly to me and back to the Hilton Diamond desk. I expect to be back in Ponca City for business in the future but this property will not get my business. Short sighted response to a guest with a unusual circumstance. I disagree with how they handled it but they showed their true colors. It's not about the guest so if you stay here hopefully you won't need anyting out of the policy as they won't accomodate.

Shirt trip to check on our business in nearby Blackwell. Usually stay at the Marriott Fairfield and sadly they were booked so we assumed the nearby Hampton would deliver same service as Marriott. We were sadly mistaken.