The Fox Hotel

The most fun hotel i’ve stayed at. Loved the arcade, the service they offered us, how comfortable the room was. There was personal at reception all the time. Perfect for my budget. My family and I had a great time. Would definitely go again and recommend it for sure.

Great customer service from beginning to end. All amenities very clean. Recommend 100%. Pool gives the most relaxing time ever. Beds very comfortable. The bar environment was great as well. Front desk receptionist was the sweetest young girl. I’ll be back there for sure!

I loved the experience at the Fox! It was really comfortable, very clean, and it was perfect for us, my friends and I. Definitely would go again for any occasions. There was variety of foods and bars. Loved all the arcade and new spots they added.

We feel very comfortable with all the improvements they are making. The arcade is incredible for children. variety of food options and good atmosphere. Great location. Nice staff and service. I will definitely return and recommend it!!!

Tripadvisor should be ashamed for offering this hotel as one of the best hotels to stay in Ponce. I use your site for recommendations and to build my trips for good recommended experiences from Tripadvisor. The Fox Hotel is not one of the best choices to stay in Ponce. I agree with all the other reviewers. La Guancha bathrooms are cleaner than the bathrooms near the lobby area at the hotel. The place is cheap and the customer service is very poor.

We knew rooms had no windows, but finding out after checking in that no room has TV either. That is REALLY BAD!!! Hotel modern decorations are nice but going to the room without windows and finding out that TV’s don’t work is really frustrating.

Awful experience. Dirty facilities and bad customer service. 1) I booked because of an offer they launched for the month of May. They charged me more than what it was and did not comply with the offer's features. They refused to refund the excess charges. 2) The lobby's carpet was dirty all throughout our stay. 3) We sat in the cafe for lunch and after 10 minutes without anyone coming to the table (although they saw us sit down) we had to go somewhere else. 4) The a/c in the room stopped working, I called the front desk for them to send someone to fix it. Nobody ever came. We were hot for over an hour until the air miraculously cooled down again. 5) The bathtub was dirty and its door did not close properly. 6) There were USED toilet papers under the bed. 7) The iron was damaged and dirty. I could not adjust its temperature because the button was broken. It ruined my shirt upon contact. Obviously, they didn't care or do anything when I went to the front desk to report what happened. 8) I tried to contact management on 3 occasions to resolve all this without leaving a bad review and they completely ignored me. Not only do they lack professionalism, they don't care about the reputation of the brand.

Would you stay in a hotel that knowingly does not offer hot water? When you arrive they inform you that a pipe has broken and there is no running water? In a hotel whose wifi does not work in the rooms? Where the TV doesn't work? That smells musty and there is no air conditioning in the common areas? That you can't sleep because the noise of music at night makes it impossible? Would you stay in a hotel that, faced with these problems, promises a refund for a service that was charged in advance, knowing that it could not provide quality service for the price they charge? That took 60 days to make the promised refund and thanks to my constant insistence and pressure from external government entities? Well, think carefully before making a big mistake! I DEFINITELY DO NOT RECOMMEND IT.

Located in the heart of Ponce, Puerto Rico, The Fox Hotel offers a unique boutique experience. From the moment you step into its stylish lobby, you're greeted by a blend of contemporary design and historic allure that sets the tone for a memorable stay. We highly recommend this place.