Gästanvändare
12 oktober 2024
This is one of the worst experiences I've ever had. I've previously stayed at this hotel around 2020 and it was amazing. Since we had very little time and didn't want to choose any resorts, we booked a room here through Agoda since it would be easy to commute to the nearby tourist spots. We were alloted a room on the 5th floor, near the emergency exit. We were running late to the temple so kept our luggage and left immediately,only after we came back we found the room extremely dirty, with bad odour, ac vent with full dust, cigarette buds in the corridor and moulds and leakage in the ceiling. So we politely asked the front desk to change our room near the lobby, they said they cannot and would send the maintenence instead,after a short argument they showed us a room at the 4th floor ,also near the emergency exit which looked the same..once again we requested the room on the ground floor, the lady at the front desk was very rude saying she cannot. So we asked them to cancel the entire reservation to which they said we cannot do, instead you can ask Agoda directly. After an one hour conversation with Agoda customer care , we were agreed for refund through Agoda credits. The whole incident happened on my birthday, they made the entire day miserable. Don't ever choose this property if you want to have a peaceful stay. They're upright rude and disrespectful. Don't expect hospitality or even cleanliness here.
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