Pontypool

Staff were amazing. Rooms were very clean and tidy, Kyla was very respectful and friendly. She helped me out with any questions that I had. The food was amazing.

Premier Inn you have some wonderful, warm and friendly super staff willing to go the extra mile Above and beyond. Our visit was for one night prior to a wedding. We arrived at 10-30 in the evening and welcomed so politely. We even had help with a dress that needed to be steamed to get the creases out. The following morning the breakfast was cooked to order and so fresh. I even had a problem with my dicky bow. The lovely Rhiannon was amazing and came to the rescue and my aid to help me look the part. We have stayed at many Premier Inns and have never felt this welcome before. We are already planning on another visit

Room very clean & tidy , comfortable bed and lovely linen A big shout to all the staff super friendly and helpful especially Sue at breakfast and Lyn on reception, what excellent customer service , they are absolutely stars 🌟 Breakfast excellent and great value

Enjoyed my stay at Premier Inn Pontypool. Such an easy check in experience with knowledge and friendly team. The room although dated was very clean couldn’t have faulted it. Topped with a lush breakfast the following morning, that started my day off right.

Rather inconvenient location unless you have a car. To walk from the canal take the path beside the aqueduct down to the river. After about 100m a path on the right comes out opposite the road to the Premier Inn. There are other paths from the canal across the wasteland beside Facets bathroom store. The hotel is about 30 minutes walk from the town centre and Tesco superstore, but only 10 minutes from the station, via the canal. Harvester and Macdonalds are very close. Very quiet given it's location on a small industrial estate and close to the main road. Decor is getting a bit tatty, but otherwise much like all Premier Inn's.

The room was warm, quiet and bed comfy. Breakfast was nice but not a buffet, didn't matter to us. The staff were all very friendly and helpful. On the downside, the coffee was cold from the machine and no orange juice. The towels in the room were discoloured and old and there were no usb ports in the room.