The Merchant House

I walked the South West Coast Path and spent a night here after completing the hike. The location of the accommodation is great. Ideal with lots of pubs and restaurants nearby. David gave me a very nice welcome and also provided me some tips for the evening in Poole. As I had to leave early in the morning, I wasn't able to enjoy his much-praised breakfast. Instead, he prepared a large packed lunch for me, although I only asked for a small one. I can definitely recommend the accommodation.

Welcoming entrance and hallway. Very small room, tiny en-suite which wouldn’t be a problem for one night. No bed for daughter on arrival so a make shift bed on a chaise longue created despite communication in advance saying there would be a Z bed, seems like she was forgotten about. Bed uncomfortable (very soft) and loud creaking with slightest movement. Light curtains, noisy both from outside and other rooms. We left early for the ferry so didn’t experience the breakfast. We were left a bag of food which was a lovely idea but the biscuits and crisps were out of date. The coffee sachets in the room were also out of date and unusable, granules had congealed together in the packet. Not overly clean (chocolate wrapper found behind the side table), grouting on shower mouldy in patches.

Brilliant location right next to large car park and right next to the quay, with lots of bars and restaurants nearby. Cosy nicely decorated rooms

Everything I wanted and more. Great location for taking in the shops and restaurants of Poole. Easy walk from the train station and just minutes to the touristic ferries. Nice breakfast to start the day! David, the proprietor makes sure that needs are met - a very conscientious host! Highly recommend!

Owner David is very accommodating and friendly, the room is laid out well, and the B&B is situated in an ideal location to the harbour, would stay here again. 😀

Totally friendly, superb host, lovely room. Wonderful breakfast. Highly recommend this b&b 5 star all the way.

We visited the Merchant House for a couple of nights with my brother and sister in law. Our room was very small with no drawers or wardrobe for clothes and nowhere to put anything such as cases etc. The size of the en-suite bathroom was fine. However both were not cleaned properly with the standard in my opinion being far below that acceptable for guests. The grout and seal around the bathroom tiling was black in places. Skirting boards had not been cleaned for a long while and there was a general lack of attention to cleaning items such as bedside lamps and other areas. The heating was not working on the bathroom towel rail or on the bedroom radiator, which wasn’t ideal on a wet chilly October weekend. The room was not serviced during our two nights stay, the coffee tray was not replenished nor were the cups washed or the bed made up or bins emptied. In general the whole experience was one we would not wish to repeat and since this was not a low priced accommodation it was certainly not considered by us to be value for money.

Very cramped room with a bathroom that badly needs refurbishment and a good deep clean. Blackout blinds would be helpful given the location, near a car park and offices. The breakfast was ok, but a more simplified version but with more choice would be welcomed by many. Host is very friendly however.

Convenient for ferries. Friendly and accommodating host provided delicious breakfast with interesting non-standard choices.