Premier Inn Poole Centre (Holes Bay) Hotel

Very disappointing ! On arrival one curtain was hanging off the rail and overall the room looked uninviting. The new policy of having to make a request to have your room cleaned is terrible. We were given one bath and one hand towel for two people. Bins were lined up outside rooms for emptying; it looked like a school dormitory. The outside areas were dirty and uncared for, cigarette butts discarded near to the access doors, litter accumulating in the hedgerows. I felt sorry for the receptionist who wasn't fending off complaints. One couple checked out saying their room was unacceptable, I had total sympathy for them.

I have stayed here twice recently and both times have had a perfect stay. On arrival, I got a very warm and friendly welcome at reception and both rooms were spotlessly clean, one with a beautiful view of Poole Harbour. I think it’s fair to say that parts of the hotel are looking a bit tired and hope that PI management give this hotel the refurb that it needs. That said, I cannot fault in any way either of my stays. My rooms were clean and comfortable and excellent value for money.

I judge hotels and restaraunts by the bathroom first, then value and convenience. Mine was super clean and I loved the Bayliss and Harding bathroom soaps! Great value, comfortable clean with a very good full english breakfast. I will definitely by returning soon.

Absolutely disgusting dirty hotel. Room had dust and filth all over the floor even dried sick beside the bed. The bed also had blood stains and brien stains plus hair so was moved to another room The 2nd room was slightly cleaner but had mould all over the shower. The toilet leaked. Would never ever go back should be shut down. !!

Had a 2 night stay here. Friendly welcome from Rhiannon. Had a problem with heating which was not working. Nick immediately came to room and left a portable radiator. He returned later in the day whilst we were out and by the time we got back, he had replaced the wall heater. Excellent service. Thank you. Meals in adjacent restaurant were also very good and reasonable price. Staff were also friendly and welcoming.

I spent one night in the Premier Inn Poole Centre (Holes Bay) Hotel prior to doing a sporting event on the Purbeck Hills the following day - to save myself a 2 hour drive and early morning start. I checked reviews prior to booking and was a little concerned about some of the negative reviews for this hotel but booked it nevertheless for the location. On my arrival I found space in the car park near to reception and checked in using the automated machine as the lovely receptionist was checking another group in. My room was on the first floor, looking out onto the car park and the front of the restaurant. The room was as expected, lovely and clean, bath with shower over, tea/coffee etc. Comfy bed with choice of pillows - everything I would expect from a Premier Inn. During the evening I did hear sounds of people coming out of the restaurant and getting into a taxi but this was not late. I had a good nights sleep and was down for breakfast shortly after they started serving. Staff in the restaurant were helpful, showed me to a table and explained where everything could be found. Great self serve buffet cooked breakfast and plenty of coffee. I would not hesitate to recommend this hotel - the only thing missing was an electric car charger in the car park at this time.