Hotel du Vin Poole

Our first experience of H d V was in 2004 when we held our daughter’s wedding and reception there. It was a brilliant day - made more so by H d V staff, great food and gorgeous rooms. Since then we and our family have visited HdV many times (Brighton, Birmingham and Henley) - always the same - great rooms, food and service. Not this time - so disappointed. The room in Poole was in The Mill House just down the road from the main hotel. Shabby entrance and the door onto the street needed repairs - did not close easily so was often left open by other guests (security issue?). Our ‘de luxe’ room was small and unwelcoming. The thermostat was broken and showed a spanner symbol in the display. One bedside lamp was not working - making the room very dowdy. The bathroom was the usual great H d V room but it appeared the towel rail controls had been removed leaving a large patch of flaking plaster - and a fixed temperature (useful for us to leave door open though as no heating in bedroom!). Dinner on the first night was great. Breakfast the next morning was not! Eggs Benedict was cold with congealed hollandaise, full English was merely warm. Couple on the next table were complaining to a waiter who seemed totally indifferent - so we didn’t bother. Next morning only one waiter and we decided to go for 2 English breakfasts - same again merely warm on cold plates. Asked for a pot of tea but request ignored by waiter. Sorry he appeared to be the victim of under- staffing but he was more interested in cleaning and setting up the tables than in the guests. I hope the other H d V’s haven’t gone the same way.

Just enjoyed a perfect night away for our anniversary. Stayed in deluxe room ‘Grange’ which was super stylish & pristinely clean. All the staff were friendly & welcoming from the reception team to Carlos in the bar & lovely Anne who gave superb service in the Bistro. Dinner was excellent & we so appreciated the kind gesture of pre dinner cocktails. A really special stay in a place that is very special to us. Thank you Hdv Poole.

We had a one night stay this weekend. Our room was in the “Mill House”, getting to which involves going back out onto the street, down the road 20 metres and in through the door shown in the attached picture. The entrance, steep steps and narrow corridors weren’t in much better condition than the door suggests. Luckily the room was lovely. But this did impact our enjoyment of the stay. Main hotel was nice but the evening meal wasn’t anything special compared to other HDVs we’ve been too. Service was very good and reception very welcoming. Car park insufficient size for our car so had to park overnight in a nearby council car park.

Had our wedding here and it was wonderful. Food beautiful, hotel wonderful, staff amazing, rooms out of this world. We had our wedding outside in their courtyard and it was an amazing day. Highly recommend the hotel for a function, meal, stay or drink.

Booked to stay from Sunday 23rd for 3 nights but unfortunately we had to cut our visit short and leave early Monday am, as my wife was taken ill. However during our short stay I have to say it is a nice hotel, nice bar with a seating area outside and restaurant. All the staff were nice and helpful. The hotel was a bit of a challenge to find having to go down access only single roads. It is in an ideal spot if you want to stay near the harbour which has a number of pubs and restaurant. The reason I only gave it 4 stars is the fact that parking is a bit of a nightmare + to get to your room was a bit like a maze or fun house going up and down stairs, along corridors and round corners. If you have a disability you may find getting to your room challenging, as my wife did so be sure to contact the hotel before you book to check.

Having stayed previously we were looking forward to staying again to celebrate our wedding anniversary . We booked a suite which was a good size and tastefully decorated. We had a couple of issues the l’occotaine shower gel on the bath was empty and we could not get the TV to work in the lounge area. Both of the issues were notified to reception and we were told they would be rectified but they WERE NOT which was disappointing. There was also a terrace area outside our room but unfortunately the door was locked with no key to open it so I’m not sure if it was for guest use normally or not.

Overall this is a perfectly adequate hotel. However for the price of the room (over £300) I was expecting something exceptional. To top it off there is a daily parking charge of £15. I object to that additional payment. The staff were all helpful and pleasant. I wouldn't bother with the breakfast which was poor but the hotel is in a handy location and relatively quiet.

Hotel du vin poole  My family and I recently stayed at Hotel Du Vin in Poole ( Tuesday Oct.1st 2024 ) and we had the most perfect time. The entire team at the Hotel Du Vin were brilliant. Excellent customer service skills from start to finish. My partner and I got married the following day , the hotel kindly allowed all of my family to have a late check-out so we could go straight from the hotel to the registry office. This gesture was so greatly received from everyone. When my family arrived at the hotel, they were all surprised with an upgrade. All the rooms are superb and the entire group loved them. We had a beautiful meal on the Tuesday night and the chef , kitchen team and the waiters/waitresses did a brilliant job. The food was yummy and again , everyone from the entire group agreed. I would love to thank the entire Poole, Hotel Du Vin team for an outstanding experience and my new husband and I will definitely return at some point in the future. Best Regards, Rachel.

As a frequent diner at this Hotel du Vin I cannot praise the food and service enough There’s a great atmosphere and the staff stay for years. The food is delicious and well priced and the wines on offer are well chosen. We have just had the excellent Sunday lunch and will be back soon