Reef Resort Villas Port Douglas

We had a good stay here. The house size was great for four people, it does need some serious revamping, it all feels a bit old and dated, meaning it didn’t feel particularly clean, we did find dirty dishes and cutlery in the draw and they could’ve all done with a deep clean. I wouldn’t say the property matches the photos. Don’t get me wrong it was a good average stay and the pool was really nice. Great if you have a car and appreciate the free parking if not it’s a bit of a walk to the town.

We loved staying here. Our kids loved the cave under the waterfall and great accomodation. We had enough space and only 5 minutes into town. Had the best week here!

Loved our time here, villa was perfect for the family

Truly an excellent place, the owners didnt hesistate to put the best building materials into the villa. There are at least 5 to 6 towel hangers in bathroom. No stinginess there. The architect did an amazing job making a 2 BR villa look big, and on our first entry we said "wow". The swimming pool was special with lots of little spa like sections, all connected to main section, people can sit around and chat with separate privacy. An 11 am check out time gave us a lovely relaxed last morning. We still checked out at 930 am as habit, but knowing it's 11 am, we didn't feel any rush packing up. An 11am check out time for such a large 2 storey 2BR villa to clean before next customers'check-in at 2 pm, this really gives all the other hotels/motels a tough act to follow.

One of the worst experiences we have ever had as a family. No hot water for the first day. The manager didn’t believe us. Finally sent a plumber the next day. Fixed the hot water service. We asked to change villas which we did on the 3rd day as the original villa was disgusting. But when we moved to the next villa we found this wasn’t any better!!! Heavy mould throughout the property. - Fire blanket and fire extinguishers that have not been inspected since 2017 (legally must be inspected every 6 months). - Smoke alarms not inspected since 2021. - No test and tag on any electrical appliances throughout the property. - Rodent droppings throughout Villa. - Dead frog found within the Villa (not recent as it was heavily decomposed) - Bed bugs through bedding. - Inadequate bedding for weather conditions to which they refused to give us extra blankets and to use the air con, which only had a cold setting and was told by the worker that they only have a few cold nights like this. So deal with it or go buy your own. - Rising damp on buildings due to encroachment of damp proof course. - Rusted outdoor settings. - Plumber also mentioned some items not to code in the original Coral Villa. - Room cleanliness overall was poor. And one of the RUDEST managers we have ever come across. DO NOT STAY HERE. AVOID AT ALL COSTS.

Reef Villas for the price was perfect for us. Quiet, not too far from town. Villa was clean and nicely presented, bed comfy area surrounding villa clean. It is an old resort that could do with more $$ spent on entry and the back villas. The pool area was Fabulous, We enjoyed relaxing each afternoon in the warm waters.